Internet

Data standards Community Support Manager

Job Summary

Be the point of contact for technical support to the community of stakeholders who are using and wanting to adopt the Internet of Production data standards

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

We are looking for a person with a background in customer service, remote IT support, or technical marketing, to support a community of users of open data standards for hardware.


Purpose

The COVID pandemic has revealed how fragile and inefficient the global manufacturing paradigm and supply chain are in emergency situations. What if we could manufacture PPE, medical devices, or anything, locally anywhere? What if we reimagined manufacturing?


Given the current and emerging technology we have today, what would production look like if we reconfigured it from scratch? We believe the answer lies in sustainable, globally networked, local manufacturing. Join us and be part of the future of manufacturing!


Context

Our mission 

The Internet of Production Alliance (“IoP Alliance”) brings together people from around the world to build open infrastructures enabling anyone, everywhere to participate in production.


Our vision

We believe that the future of production lies in decentralized manufacturing based on shared knowledge, allowing us to deliver products faster, made from locally sourced materials and with less ecological impact.


Who we are

We are a global Alliance of people and organizations building the knowledge and tools to enable this future. And we want you to join us.


Project description: 

Since its launch in 2018, the IOP Alliance has released 2 open data standards, part of a series of 5. Open Know-Where (“OKW”) and Open Know-How (“OKH”) were created by the IOP Alliance working groups, constituted as a network of individuals and organizations working together voluntarily within a light coordination structure. 


The next 2 years will see a great leap for the Alliance: the first dedicated team is being hired, a foundation is being registered, work on 3 further standards will begin, and ambitious goals of growing the membership of the IOP Alliance and the adoption of OKH and OKW have been set. 


In this context, we are hiring a person to provide guidance and technical support to the growing community of users of the standards created by the IOP Alliance. 

Commitment: 50-100% depending on the profile.

Management: the role reports to and is managed by the Technical Coordinator.


Responsibilities

  • Be the point of contact for technical support to the community of stakeholders who are using and wanting to adopt the Internet of Production data standards
  • Day-to-day management of community communications channels for the purpose of providing technical support, including any technical ‘help-desk’ platform, community messaging channels (e.g. Slack, mailing lists), or other channels which might be adopted for technical support
  • Help promote the standards: participate in developing communications materials: user guides, presentations, brochures
  • Support the growth of IOP standards user communities: providing community support (capacity building, training, holding “office hours” drop-in sessions), and actively proposing tools and methods to grow this support.
  • Where needed, provide hands-on technical or manifest writing support to stakeholders
  • Help maintain datasets related to the community of adopters and users of the Internet of Production data standards. Particularly by supporting organisations and projects adopting the IoP Standards to ensure that they produce high-quality data
  • Secretariat work for the maintenance of the Internet of Production data standards, including 
  • Consolidation of proposals for changes from the community
  • Conduct analysis of proposals and corresponding research
  • Participation in and support to the maintenance committee for review of proposals
  • Coordination of updates to the standard and publication using appropriate conventions
  • Participate in meetings related to existing and new Internet of Production data standards and provide facilitation support where needed


Person Specification:

We are committed to building a diverse team and strongly encourage applicants from all backgrounds, genders, and all regions of the world. 

  • Degree: Bachelor's degree or equivalent working experience in computer science, information technology, geoinformatics, technical marketing, or related.

This role is custom created for the Internet of Production, it is therefore not a usual IT job fitting in a simple category. We describe here the type of experience and skills you could have that would make you great for this job. This is not a checklist that you must fully match, it is a range of possible skills and experiences that you might have:


Your previous roles could be:

  • Customer service, remote IT support
  • Technical marketer
  • Web design

The required skill levels in this role (awareness, working, practitioner, expert) are based on the Digital, Data, and Technology Profession Capability Framework 


Technical skills: 

  • We invite applications from people who have a combination of any of the following skills:
  • Source code version control using Git, and code forges like GitHub/GitLab (skill level: Practitioner)
  • Open Hardware and CAD software (skill level: Practitioner)
  • Experience of the maker movement and Open Hardware issues Maker spaces and the maker movement (skill level: Practitioner)
  • Understanding of manufacturing processes and/or understanding of the challenges of maintaining mapping data in different contexts (skill level: Practitioner)
  • Digital security (skill level: Awareness)
  • Some awareness of YAML, TOML RDF, JSON, linked data, and semantic web technologies (skill level: Awareness)


Other skills:

  • You have a real desire to help community members design better ways of adapting and using standards and tools
  • You are a problem solver you enjoy working with people from all over the world
  • You are diligent with strong attention to detail
  • You have a positive attitude with the ability to encourage others. Experience as a trainer would be a plus.
  • You are a motivated self-starter, with experience working with remote teams
  • You have a passion for innovation, good documentation, and quality
  • Languages: Good written and spoken English (other languages highly desirable)


Application Process 

We are reviewing applications on a rolling basis. Should you be interested in this position, we recommend that you send your application without delay through the  Brightermonday Portal by Clicking on the 'Apply Now ' section


Applications should include: 

  • A cover letter discussing how you fulfill the profile criteria and your relevant skills/experience 
  • A CV/resume including 2 references 


Contracting

Field Ready is acting as the fiscal sponsor for this project funded by the Alfred P. Sloan Foundation. 

This role does not work for Field Ready; the contract may be transferred once an Internet of Production Foundation is established.

Consultancy contract

50-100% FTE at 1000 USD per month  


Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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