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Customer Service Representative - Live chat support - CG

Braintrust

Customer Service & Support

IT & Telecoms UGX Confidential
4 weeks ago

Job Summary

We seek a motivated and detail-oriented individual to join our team as a Customer Service - Live Chat Support representative. In this role, you will play a pivotal part in supporting the launch of our Financial App by providing exceptional customer service through live chat interactions.

  • Minimum Qualification: Bachelors
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Formal position title: Customer Service Representative - Live chat support - CG
Contract type: Full time
[Team]: Sales and Marketing- CG
Report: Head of Sales and Marketing - CG
Job Posting Title: Customer Service Representative - Live chat support - CG

About Us:
TGBS Holdings is at the forefront of revolutionizing financial management for entrepreneurs and business owners with our innovative Financial App. Our app, a personal financial wizard, is designed to automate income allocation using the principles of "Profit First," ensuring optimal growth and stability for businesses of all sizes.

Job Description:
We seek a motivated and detail-oriented individual to join our team as a Customer Service - Live Chat Support representative. In this role, you will play a pivotal part in supporting the launch of our Financial App by providing exceptional customer service through live chat interactions. You will have the opportunity to work in a fast-paced environment and contribute to the success of our revolutionary product.

Responsibilities:

  • Provide excellent customer service and support via live chat interactions, addressing inquiries, resolving issues, and guiding users through the functionalities of our Financial App.
  • Demonstrate exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with users, maintaining a positive customer experience at all times.
  • Utilize your detail-oriented approach to accurately assess and address user queries and issues, providing accurate solutions in real-time via live chat.
  • Effectively multitask and prioritize tasks to handle multiple live chat interactions simultaneously, ensuring timely responses and resolutions for all users.
  • Adapt to changes in procedures, regulations, and technology to deliver high-quality customer service and support the evolving needs of our users.

Qualifications:

  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
  • Previous experience in customer service or chat and email support
  • Excellent communication skills, both verbal and written, with the ability to convey clearly and understandably.
  • Exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with clients.
  • Detail-oriented approach with the ability to accurately approach solutions via live chat and email.
  • Proficiency in using computer systems and software applications, including Google Suite, CRM, database, and communications tools (e.g., Insightly, Slack, Intercom).

If you are passionate about revolutionizing financial management and providing exceptional customer service, we encourage you to apply for this exciting opportunity to join our dynamic team.

System requirements:

  • internet Speed: At least 10mbps
  • CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)RAM: Minimum of 16GB
  • Storage: Minimum 256GB SSD or 500GB HDD
  • Operating System: Genuine Windows (Preferably Pro).
  • Audio: A good-quality headset preferably equipped with noise cancellation

To ensure our firm's security, we can only consider candidates with a Windows operating machine. Having Windows Pro would be a significant advantage. If you are a Mac user and wish to apply, please note that you must acquire a Windows operating machine once accepted to perform the job with us.


Working Hours:

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