Customer Service Advisor at Finance Trust Bank

Job Description

Answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.

Key Result Areas:
• Answer calls professionally
• Respond to customer inquiries
• Follow up complaints till resolution
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information into the system.
• Identify and escalate priority issues
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Produce and complete call logs.
• Engage in rigorous customer onboarding processes.

Minimum educational and technical competence requirements:
• A University Degree from a recognized institution
• Past experience in call Centre work environment is a requirement.
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Proficient in relevant computer applications
• Social media management training an added advantage