Billing Assistant – Revenue Protection

Requirements

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Bachelor’s degree in finance, Statistics, Accounting, Business Administration, or any related field
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At least 1–3 years of experience in billing, revenue assurance, or finance operations (preferably in utilities or service industries).

SKILLS & COMPETENCIES

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Strong numerical and analytical skills
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High level of accuracy and attention to detail
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Good understanding of the billing systems and financial processes
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Strong organizational and time management skills
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Good communication and interpersonal skills
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Problem-solving and critical thinking abilities
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Integrity and high ethical standardsProficiency in Microsoft Office applications, especially Excel

Billing, Account Adjustments & Account Management
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Process adjustments and corrections to erroneous bills to ensure accurate customer billing
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Offer billing support services to the Area Offices whenever requested.
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Handle VAT deemed adjustments in line with applicable tax regulations
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Make debt adjustments (amortization) to customer accounts in support of revenue collection efforts.
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Post charges and carry out payment reversals based on approved requests and supporting documentation
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Process emergency token requests and token related adjustments in compliance with the revenue management process.
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Process mispost requests and ensure accurate reallocation of payments
Revenue Protection Support
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Analyze customer consumption trends and correct any identified billing anomalies, irregular consumption, and revenue leakages
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Maintain proper documentation for all adjustments and account interventions
Data Management & Reporting
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Maintain accurate and up-to-date customer billing and adjustment records
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Reconcile billing adjustments with system reports and field data
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Prepare periodic reports on adjustments, reversals, and recovered revenue
Compliance & Controls
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Ensure all billing adjustments comply with company policies and regulatory requirements
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Adhere to internal controls to prevent fraud, errors, and revenue loss
•Maintain confidentiality and integrity of customer and financial information