Application Support Specialist

Become an Outcoder as a Application Support Specialist

The Application Support Specialist is responsible for working as part of our IT Service Desk to oversee the onboarding and maintenance of A&H applications in a level 1 support role to streamline business operations, achieve business goals, and ensure optimum performance of existing applications.

What you’ll need to be successful:

• Computer Science Degree, A+ Certification, or 3-5 years of job experience, including IT and software application support experience.
  
• Previous experience in a level 1 application support role.
  
• Strong technical documentation skills
  
• Entry level SQL query skills.
  
• Application troubleshooting experience.
  

Desirable Technical Skills:

• Microsoft and relevant technical certifications and education.
  
• Microsoft products and services; including knowledge of Azure, Microsoft365, Active Directory, Azure Active Directory.
  
• Experience with Microsoft Exchange.
  
• Experience with desktop virtualization technologies including Citrix and VMWare.
  
• Experience with Azure cloud or GCP.
  
• Experience with GitHub and DevOps practices.
  

About us: EX² Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.