Apartment Custodian
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Job summary
Oversee guest relations, front office, and housekeeping while managing financial reporting, safety compliance, and maintenance. Supervise service providers and maintain inventory to ensure seamless operational efficiency and guest satisfaction.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - Flexible Hours
Applicant Location:
Uganda
Job descriptions & requirements
Reports to: PA & Client Relationship Officer
Workplace: Kisaasi
Work hours: Flexible hours, including weekends and public holidays, as per the guest schedules
Responsibilities
• Communication and Coordination: Act as the main point of contact between guests, management, and service providers, and share updates and issues promptly
• Compliance and Safety: Conduct routine checks to ensure safety equipment (fire extinguishers, smoke detectors, cameras) is functional and report any safety hazards or incidents immediately
• Financial Reporting: Manage petty cash and prepare daily, weekly, and monthly reports on financial and operational activities including filing and reconciling receipts and invoices
• Front Office: Coordinate and supervise guest check-ins and check-outs
• Guest Relations: Provide excellent guest service, handle inquiries, and resolve complaints promptly
• Housekeeping: Supervise cleaning staff and conduct regular inspections to ensure that apartments are clean, well-stocked, and ready prior to guest arrivals
• Inventory: Maintain an inventory of supplies, equipment, and consumables
• Maintenance and Repairs: Report damages and oversee maintenance and repair work, ensuring prompt resolution of issues
• Record-keeping: Maintain accurate guest records and communicate any issues to management
• Supervision and Oversight: Coordinate and monitor service providers (e.g. internet, plumbers, electricians, pest control)
• Other Duties: Perform any other duties as assigned by your supervisor
Skills
• Administration Skills: Ability to write reports and manage petty cash
• Cleanliness: Attention to detail and high standards of cleanliness
• Communication Skills: Excellent written and oral communication skills for reporting and client engagement
• Computer Skills: Basic computer literacy and proficiency in Microsoft Office, social media platforms, and internet research
• Confidentiality: Ability to handle sensitive information with discretion and integrity
• Customer Focus: Committed to providing excellent service and ensuring client satisfaction
• Integrity: Accountability in handling cash and guest property
• Self-motivated: Reliable, proactive, and able to work independently with minimal supervision
• Team player: Collaborative and supportive team player
• Time Management and Organisational Skills: Ability to multitask effectively and manage multiple activities simultaneously from start to completion
Qualifications and Experience
• Diploma or bachelor’s degree in hospitality, business administration or a related field
• Proficiency in Microsoft Office applications
• Minimum 2 - 3 years of experience in housekeeping, hospitality, guest relations, front desk operations, customer service, or administrative roles
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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