Agent Banking Consultant

KEY ACCOUNTABILITIES:

• Drive business growth through agent and customer acquisition.
  
• Monitor and supervise agents to ensure compliance.
  
• Maintain an active agent network in order to meet the minimum agent utilization target.
  
• Act as first level of support to agents and customers in order to resolve agent and customer queries.
  
• Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
  
• Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
  
• Prepare reports on branch/regional Agent performance, and share with relevant business stakeholders in order to achieve an active agent network.
  
• Carryout competitor analysis  to  improve  product/service features.
  
• Identify new market opportunities to support the channel’s expansion.
  
• Monitor  and  enforce agents’ adherence  to  the  Bank  of Uganda prudential guidelines.
  
• Directly  work  with  the  different  teams  involved  in  agent banking  network  management (ANMs,  Branch  Staff)  to maintain a productive and compliant Agent Channel.
  
• Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.
  

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• A Bachelor’s Degree.
  
• Minimum of one (1) year of professional work experience within the banking industry.
  
• Ability to ride a motorcycle, with the appropriate riding license where required.
  
• Strong reporting and analytical skills.
  
• Proficiency in Microsoft Office applications.
  
• Good negotiation, sales, and customer engagement skills.
  
• Excellent presentation and communication skills.
  
• Relationship Building.
  
• Customer Intimacy.
  
• Drive for Results.
  
• Continuous Learning.
  
• Accountability.