Administrative Officer

This position involves receiving, registering, directing, and billing patients while providing exceptional customer service. The Administrative officer is responsible for accurate patient information collection, insurance verification, billing processes, and maintaining positive patient interactions

Requirements

• A bachelor's degree in any business field.
  

• At least 1 year working in a service industry.
  

Patient Registration

• Greet and welcome patients and visitors in a courteous and professional manner.

• Collect and accurately record patient information, including personal details, insurance data, and medical 

history.

• Ensure all required forms and documents are completed and signed by patients.

Insurance Verification.

• Verify patient insurance coverage and eligibility, including co-pays and deductibles.

• Communicate insurance-related information to patients and assist with inquiries.

• Collaborate with insurance providers to resolve any discrepancies or issues.

Patient Relations.

• Maintain a friendly, welcoming, and patient-centric atmosphere.

• Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.

• Ensure patient confidentiality and privacy are strictly maintained.