Accounts Receivable Finance Specialist

Job Title: Accounts Receivable Finance Specialist

Location: Kapeeka, Nakaseke District, Uganda

Reports to: Finance Manager

Employment Type: Full-time

Role Purpose

The Accounts Receivable Finance Specialist is responsible for managing the company's accounts receivable function, ensuring timely collection of outstanding payments, accurate recording of customer transactions, and effective credit control. This role monitors customer accounts, follows up on overdue invoices, reconciles customer statements, and supports the finance team in cash flow management and reporting. The Accounts Receivable Specialist plays a critical role in minimizing bad debts, maintaining healthy customer relationships, and ensuring the accuracy of financial records.

Key Responsibilities

1. Accounts Receivable Management

• Process and record all customer invoices, credit notes, and payments accurately and promptly in the ERP system.
• Monitor customer accounts to ensure timely payment and identify overdue accounts.
• Prepare and send customer statements, invoices, and reminder letters on a regular basis.
• Reconcile customer accounts to ensure all payments are correctly applied and discrepancies are resolved.

2. Collections & Credit Control

• Proactively contact customers via phone, email, or in-person visits to follow up on overdue payments and negotiate payment plans if necessary.
• Escalate chronic delinquent accounts to the Finance Manager and recommend appropriate actions (e.g., suspension of credit, legal action).
• Evaluate customer creditworthiness and make recommendations on credit limits and payment terms.
• Monitor and report on aging accounts receivable, highlighting risks and trends.

3. Reconciliation & Reporting

• Perform monthly reconciliation of accounts receivable sub-ledger with the general ledger.
• Reconcile customer statements with the company's records and resolve any discrepancies.
• Prepare weekly and monthly AR reports, including aging analysis, collection forecasts, and DSO (Days Sales Outstanding) metrics.
• Provide timely updates to management on collection performance and cash flow projections.

4. Customer Communication & Relationship Management

• Serve as the primary point of contact for customers regarding billing inquiries, payment issues, and account adjustments.
• Resolve customer disputes related to invoices, pricing, or delivery in coordination with sales and customer service teams.
• Build and maintain positive relationships with customers to facilitate timely collections.

5. Cash Application & Bank Reconciliation

• Ensure all customer payments (cash, bank transfers, mobile money, etc.) are properly recorded and applied to the correct accounts.
• Perform daily cash reconciliation and report any unallocated receipts.
• Coordinate with the Treasury team on cash flow planning.

6. Compliance & Documentation

• Ensure all AR transactions comply with company policies and Ugandan tax regulations (VAT, Withholding Tax).
• Maintain accurate and organized records of all invoices, receipts, and correspondence.
• Support internal and external audits by providing required documentation and explanations.

7. Process Improvement

• Identify and recommend improvements to AR processes to enhance efficiency and reduce DSO.
• Implement best practices in credit control and collections.
• Support the implementation and enhancement of AR modules in the ERP system.

8. Bad Debt & Provision Management

• Identify and report potential bad debts to management in a timely manner.
• Prepare and maintain provisions for doubtful debts in accordance with IFRS.
• Assist in the write-off process for uncollectible accounts as per company policy.

Qualifications & Experience

Education:

• Bachelor's degree or above in Accounting, Finance, Business Administration, or a related field.
• Professional accounting certification (e.g., CPA, ACCA, or equivalent) is highly desirable.

Experience:

• Minimum 2–3 years of experience in accounts receivable, credit control, or a similar finance role.
• Proven experience in collections, reconciliation, and customer account management.
• Experience in the manufacturing, building materials, logistics, or trading industry is highly desirable.
• Prior work experience in Uganda or East Africa is essential.

Language Requirement (Mandatory):

• Fluent in English (spoken and written) – must be able to communicate clearly with customers, prepare reports, and handle correspondence in English.
• Proficiency in local languages (e.g., Luganda, Swahili) is a strong advantage for effective communication with customers.

Technical Skills:

• Strong understanding of accounts receivable processes, credit control, and collection practices.
• Proficiency in ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Excel (pivot tables, VLOOKUP, formulas).
• Knowledge of Ugandan tax regulations (VAT, Withholding Tax) and financial reporting requirements.
• Familiarity with IFRS regarding revenue recognition and bad debt provisioning.

Soft Skills:

• Excellent communication, negotiation, and persuasion skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy in financial data.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Customer-focused with the ability to maintain professional relationships while enforcing credit policies.
• Proactive, self-motivated, and results-oriented.
• High level of integrity, ethics, and confidentiality.

Other Requirements:

• Valid driving permit (for occasional customer visits) is an advantage.
• Willingness to travel occasionally to meet customers or visit project sites.
• Prior work experience in Uganda or East Africa is highly desirable.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a dynamic international environment.
• Professional development and career advancement opportunities.
• A supportive and collaborative team culture.

How to Apply

Interested candidates should send their CV and a cover letter to [jobs-ug@twyfordtile.com] with the subject line "Accounts Receivable Finance Specialist – Uganda". Applications will be reviewed on a rolling basis.

We are an equal opportunity employer. All qualified candidates are encouraged to apply.

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