The position is responsible for acting as the bridge between 4G Capital and clients. They are the first contact with the client and have the responsibility of effectively mapping solutions to client needs and ensuring they successfully turn a lead into an account.

The Call Centre Team Leader is responsible for improving the overall performance at the call center. The team leader is expected to drive and maintain a quality culture at the call center, through coaching, training, mentoring, motivating, and managing the CC team.

Acquire, Maintain, and Grow Customer Base: Acquire new customers, support and retain existing customers, and through their retention grow the customer base of the market to deliver new customers and active customer targets.

To manage work queues to ensure all delinquent queues are actioned.

4G Capital Field Agents are responsible for managing delinquent customer portfolios and recovering any overdue monies in line with 4G Capital policies.

4G Capital Branch Managers are responsible for the management, operation, and performance of 4G Capital Units. They oversee customer applications, approvals, disbursement of loans, and their collection. They directly deliver profitability by meeting sales and collections targets and are held responsible for Branch performance.

To manage delinquent customer portfolios and to recover any overdue monies in line with 4th Generation Capital policies.