What is BrighterMonday?
BrighterMonday Uganda is Uganda’s leading career development and recruitment solutions company, connecting qualified job seekers with verified employers. BrighterMonday Uganda offers online career development support, training services, and personalised HR solutions for job seekers and employers.
Can I advertise with BrighterMonday?
Yes, you can. As an employer, to advertise your job vacancies on Brightermonday.co.ug, click on
'Post a job' and choose from the options available. To advertise your brand on our website, send a mail to
info@brightermonday.co.ug
for a free consultation on our advertising rates.
Applications
How do I apply for a job?
Click on the job title and follow the directions for applying in the selected listing.
If you have questions about an application you have submitted, you should contact the employer directly.
Do I need a PC before I can visit Brightermonday.co.ug?
No. You can also access Brightermonday.co.ug on your mobile phone.
What happens when I apply online for jobs posted on Brightermonday.co.ug?
Your resume will be sent to the employer who will handle the hiring process. Do not worry if you do not receive
immediate response. Sometimes it takes weeks or even months to sort applications. Be rest assured that the
employer will contact you if you are a successful candidate.
Do I need a resume to apply to a job posting?
Yes. Your resume is what explains your focus, qualifications, strengths, as well as your commitment to starting
or changing a career, which will help the employer make recruiting decisions.
If I get a job through Brightermonday.co.ug, will Brightermonday.co.ug collect part of my salary?
No, No and No. Brightermonday.co.ug does not get a cut out of your salary nor do we demand for such.
Certificates & Courses
How can I retrieve my Soft Skills certificate?
You can retrieve your Soft Skills certificate from your Brightermonday account by following these steps:
Sign in to your learning account via
https://www.brightermonday.co.ug/softskills
Navigate to your dashboard to view the courses you have completed.
Select Brightermonday Soft Skills to open the course page.
Click “Get your Certificate” to view and download your certificate.
If you are still unable to retrieve your certificate after following the steps above, please contact our customer service team.
I paid for a course certificate but have not received it. What should I do?
Your certificate will be available for download within 24 hours of payment on weekdays.
If your payment is made over the weekend or during a public holiday, please allow up to 24 business hours for confirmation.
Once your payment is verified, your certificate will be made available for download.
To download your certificate, kindly follow these steps:
1. Log in to your learner's account via
https://www.brightermonday.co.ug/learning
2. Click on “My Course” at the top of the screen
3. Scroll to locate the course for which you wish to download the certificate
4. Click on “Download Your Certificate.”
How can I correct an error on my Soft Skills certificate?
If you wish to request a correction, kindly email a screenshot of the certificate displaying the error to
training@brightermonday.co.ug, together with a brief explanation specifying the error and the accurate details for correction.
For name corrections, please include the correct name in your email.
Once received, the update will be processed and reflected within 24 working hours.
Why are my Soft Skills course videos not playing?
This issue may occur due to a poor internet connection, an outdated browser, or cache/cookie conflicts. To resolve this:
Ensure you have a stable internet connection
1. Try accessing the course using an updated browser such as Google Chrome or Mozilla Firefox
2. Clear your browser cache and cookies, then refresh the page.
3. If the issue persists, try accessing the videos from a different device or network.
Why am I unable to access my Soft Skills training?
Difficulty accessing your Soft Skills training may be caused by a poor internet connection or an incompatible browser. We recommend switching to a stronger network and using browsers such as Google Chrome or Mozilla Firefox for the best experience.
Do I need to pay for all courses to receive a certificate?
Not all courses require payment for certificates. Courses that come with free certificates are clearly labelled “Free”, while those that require payment are labelled “Paid Certificate.”
What courses does Brightermonday offer?
Brightermonday provides a wide range of courses designed to enhance employability and career development. These include the Brightermonday Soft Skills Training, Entrepreneurship & Small Business Course, and Financial Literacy Course, among others.
You can explore the full catalogue of available courses via this link:
https://www.brightermonday.co.ug/learning/courses
Jobseeker Account & Profile
How can I create a Jobseeker account on Brightermonday?
Creating a Jobseeker account is simple and free. Follow these steps:
1. Visit
https://www.brightermonday.co.ug
2. Click on “Sign Up” or “Create Account”
3. Select “Jobseeker” as your user type
4. Fill in your details, including your name, email address, phone number, and password
5. Verify your email address if prompted
6. Complete your profile by adding your education, work experience, and skills.
I cannot log into my Jobseeker account. What should I do?
If you are unable to log into your Jobseeker account, please:
1. Confirm that you are using the correct email address and password
2. If you have forgotten your password, click on the “Forgot Password” link on the login page to reset it
3. Check your email (and spam folder) for the password reset link
4. If you still cannot access your account after resetting your password,
please contact our support team for further assistance.
How can I reset my Jobseeker account password?
To reset your Jobseeker account password, please send an email request to
info@brightermonday.co.ug
using the email address linked to your account.
How can I update my phone number or email address on my Jobseeker account?
To update your contact information, log in to your Jobseeker account, go to your profile settings, and click “Edit.” From there, you can update your phone number or email address and save the changes.
Can I apply for jobs without completing my profile?
Yes, you can apply for jobs without completing your profile. However, it is strongly recommended to complete your profile, as candidates with fully completed profiles are more visible to employers and have a significantly higher chance of being contacted for job opportunities.
How can I make my Jobseeker profile 100% complete?
To achieve a 100% complete profile, log in to your Jobseeker account and review all sections of your profile. Ensure that every required field, including personal details such as gender, education, work experience, and skills, is accurately filled out. A fully completed profile increases your visibility to employers and improves your chances of being contacted for job opportunities.
How can I update my Jobseeker profile information?
To update your Jobseeker profile:
1. Log in to your Jobseeker account
2. Navigate to your dashboard and click on “Profile”
3. Edit your personal information, education, work experience, and skills
4. Upload an updated CV or resume if necessary
5. Save your changes to ensure your profile remains current and attractive to employers.
Why should I update my Jobseeker profile regularly?
Regularly updating your profile increases your chances of being noticed by employers. A complete and up-to-date
profile:
Improves your visibility in employer searches
Helps match you with relevant job opportunities
Shows employers that you are active and serious about your job search.
I had a previous Jobseeker account, but I'm unable to access it.
If you are unable to access your previous account, it may be due to:
Using a different email address from the one you registered with
A deactivated or dormant account
Please contact our support team with your full name, registered email address, and any other relevant details
so we can help you recover your account or create a new one if needed.
Employer Account & Job Posting
How can I create an Employer account and start posting jobs?
To create an Employer account, visit www.brightermonday.co.ug, click “Sign Up”, and register as an Employer.
After registration, please send a copy of either your Company TIN or Certificate of Incorporation to
info@brightermonday.co.ug for verification. Your account will be reviewed and approved within 12 business hours.
Once your Employer account is verified, you can post jobs by following these steps:
1. Log in to your Employer account
2. Click on “Post a Job” at the top left of the page and select your preferred package (e.g., Basic Job)
3. Fill in all the required details for the job role
4. Click “Save” or “Update” to submit your posting
How long does Employer account verification take after submitting KYC documents?
Employer account verification is typically completed within 12 business hours after submitting the required documentation.
How long does it take for a job posting to be approved?
It takes 24 business hours for a job posting to be approved.
What is the process for posting a job advert for approval?
To post a job on the Brightermonday platform, you are required to first create an Employer account by signing up as an Employer on the Brightermonday website.
After your account has been verified, you can proceed to post jobs by following the steps below:
1. Log in to your Employer account.
2. Click on “Post a Job” at the top left of the page and select your preferred package (e.g., Basic Job).
3. Complete all the required fields for the job role.
4. Click “Save” or “Update” to submit your posting.
Please note that your job listing will go live on the platform once it has been reviewed and approved by our team within 24 business hours.
How can I reset my Employer account password?
To reset your password, log in to your Employer account, go to the Settings section, and click on the “Reset Password” icon.
If you are unable to reset your password using this option, please send a password reset request to
info@brightermonday.co.ug
for further assistance.
How can I update my phone number or email address on my Employer account?
To update your contact information, log in to your Employer account, navigate to the “Edit Employer” section, and update your phone number or email address.
If you experience any difficulty making the update, please send an email request to
info@brightermonday.co.ug
for assistance.
What Know Your Customer (KYC) documents are required to verify an Employer account?
The KYC documents required to verify an Employer account include a Company TIN or Certificate of Incorporation, depending on the sector and nature of the business.
Can I use my personal email address to create an Employer account?
No. Employer accounts must be created using an official company email address to ensure proper verification and maintain the credibility of your organisation.
General Information
Can I have both an Employer and a Jobseeker account?
Yes, you can have both an Employer and a Jobseeker account, provided each account is registered with a different email address. Please note that the same email address cannot be used for both accounts.
What are Brightermonday’s official social media handles?
Brightermonday’s official social media handles are:
@BrighterMondayUG on all major platforms (Facebook, Instagram, LinkedIn, TikTok, and YouTube)
@brightermonug on X (formerly Twitter)
