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Technical Writer

Remote Technology, Inc.

Creative & Design

IT & Telecoms UGX Confidential
1 month ago

Job Summary

This new role is an exciting opportunity to own developer and end-user integrations documentation at Remote, including information architecture, content creation and management, and tooling.

  • Minimum Qualification : Bachelors
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Technical Writer

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!


What this job can offer you

At Remote, we empower partners to seamlessly integrate our Employer of Record, Contractor Platform, and Global Payroll solutions into their platforms through our robust API. Whether partners are looking to create deeply embedded solutions or lightweight data syncs, our API serves as a powerful tool to facilitate integration. In addition to the integrations our partners build to our API, we build our own data sync integrations to select platforms that our end users commonly use alongside Remote in their daily work.

This new role is an exciting opportunity to own developer and end user integrations documentation at Remote, including information architecture, content creation and management, and tooling. You will play a pivotal role in crafting and maintaining clear, concise, and comprehensive documentation from developer guides, blog posts and API documentation for our developer audience, to user documentation for our end users. This role is instrumental in ensuring our partners and end users can effectively leverage Remote’s solutions.


What you bring

  • Proficiency in writing clear, concise, and technically accurate documentation for APIs and software products.
  • Strong collaboration skills, with the ability to work effectively alongside developers, product managers, and marketing teams.
  • Experience crafting technical and educational content, such as developer guides, user documentation and API documentation.
  • Familiarity with information architecture principles and documentation tooling.
  • Excellent organizational skills, with a keen eye for detail and a commitment to delivering high-quality work.
  • Passion for creating exceptional user experiences and a drive to emulate industry-leading developer documentation examples.
  • Writes and speaks fluent English. Ability to write high-quality documentation in American English.
  • It’s not required to have experience working remotely, but considered a plus.

Key Responsibilities

  • Collaborate with developers to create polished and well-structured API documentation, ensuring clarity, accuracy, and consistency.
  • Write developer guides that provide step-by-step instructions on integrating with Remote, catering to developers of varying skill levels.
  • Partner with product managers and the partner marketing team to produce blog posts highlighting integration possibilities and best practices.
  • Craft sample use cases with detailed guides, illustrating how partners can leverage Remote’s solutions to address specific needs.
  • Lead the information architecture of our developer documentation, optimizing accessibility and usability for our audience.
  • Oversee the tooling used to generate and maintain documentation, continuously seeking opportunities for improvement.
  • Work closely with the product team to revamp our developer portal, enhancing the overall user experience.
  • Develop user documentation for integrations built by Remote, ensuring end users understand functionality, setup processes, and troubleshooting steps.

Practicals

  • You’ll report to: Director of Product
  • Direct reports: none
  • Team: Product – Platform and Ecosystem
  • Location: for this position we welcome everyone to apply, but we will prioritise applications from the following locations: EMEA & LATAM
  • Start date: as soon as possible


Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.


At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $38,000 to $79,000. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.


Application process

  1. Interview with recruiter
  2. Interview with future manager
  3. Async written exercise
  4. Interview x 2 with team members
  5. Prior employment verification check
  6. Offer (async)


Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

  • work from anywhere
  • unlimited personal time off (minimum 4 weeks)
  • quarterly company-wide day off for self care
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces


How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

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