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Software Engineer - Cloud Ops [IC3]


Product & Project Management

IT & Telecoms UGX Confidential
2 weeks ago

Job Summary

You bring a product mindset in balancing architectural flexibility and philosophy with meeting immediate customer demand. You are an experienced software engineer who looks to solve problems through writing code rather than one-off operations.

  • Minimum Qualification : Bachelors
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code graph powers Cody, the most powerful and accurate AI coding assistant, as well as our Code Search product, which helps devs explore their entire codebase and make large-scale migrations and security fixes. We’re building software that builds software, and in doing so we’re making devs more productive and preparing for a world where a lot more code gets written.

It’s an exciting time to join Sourcegraph. AI has taken over the world, and we’ve spent the last 10 years building infrastructure that’s integral to making AI generated code more powerful and accurate. Our customers include 4/5 FAANG companies, 4 of the top 10 banks, government organizations, Uber, Plaid, and many other companies building the software that pushes the world forward. We’ve raised $225M at a $2.625B valuation from a16z, Sequoia, Redpoint, Craft and others. We’re making ambitious bets on our future and we’re looking to hire exceptional people to join our team as we make Sourcegraph one of the biggest and most influential companies in the world.


While we are an all-remote company and hire almost anywhere in the world, we have a preference for someone to reside in the following locations for this role. However, if you feel qualified, we welcome you to apply regardless of location. No matter what, working hours must overlap with EST for at least 20 hours/week.

Preferred locations:

  • Remote, EST Timezone

Why this job is exciting

Source code is at the heart of Sourcegraph. We support multiple code hosts and retrieve, store, index, and serve source code - to end users, admins, and other internal services. Our latest addition to our product catalog, Cody, reimagines how code is written and supercharges our developer customers. Sourcegraph hosts the infrastructure for our customers to manage their source code (search, insights, own, etc.) and our brand new AI Code Assistant (Cody).

This role gives you the opportunity to solve complex, challenging, and highly technical problems for our customers, both internally and externally, help unleash the potential and productivity of our Engineering teams, and delight our customers with industry-leading quality software. 

The Cloud Operation team primarily focuses on building a fully managed platform for using Sourcegraph, Sourcegraph Cloud, our SaaS offering. As a member of the Cloud Ops team, you will work closely with both external customers and internal stakeholders to meet their needs.

You will:

  • Develop inter-cloud connectivity solutions to support enterprise customers from highly regulated industries to use Sourcegraph Cloud.
  • Build a control plane to orchestrate a fleet of single-tenant Sourcegraph Cloud instances. 
  • Expose complex infrastructure as API to support internal customers to iterate faster.
  • Dive into upstream dependencies (e.g., CDK for Terraform, Terraform providers for GCP)  to debug and patch non-trivial problems.
  • Be an advocate for building reliable services and work with leadership to help product teams achieve operational excellence. 
  • Participate in on-call rotation to uphold our contractual SLA commitments.

Within one month, you will…

  • Onboard onto the Sourcegraph architecture, tooling, and development workflow.
  • Build a solid understanding of the team’s areas of ownership, technical challenges, and problems the team solves for our customers, and know how all of these align with the top-level company goals.
  • Actively participate in team meetings, sharing ideas and insights to contribute to the overall team goals.
  • Start contributing to the team goals and deliverables by shipping new features, debugging issues, and fixing bugs.

Within three months, you will…

  • Demonstrate a comprehensive understanding of the Cloud infrastructure, its underlying technologies, and its integration within the Sourcegraph ecosystem.
  • Lead initiatives contributing to team goals through both discovery and delivery phases, collaborating directly with product and design partners, other engineering teams, and non-technical stakeholders from different departments.
  • Contribute to the architectural design and implementation of new features or improvements, actively shaping the future direction of Cloud infrastructure based on customer needs.
  • Lead initiatives contributing to team goals on the roadmap by going through the entire product development lifecycle discovery, design, implementation, and delivery.
  • Participate in our on-call rotation.

Within six months, you will…

  • Be defining long-term technical vision and strategies for new product development, scaling existing services, and managing technical debt. These plans will consist of multiple smaller milestones, which you will deliver with the team iteratively.
  • Collaborate with the Engineering Manager on defining the team’s growth strategy based on the long-term product vision, the technical vision, and the team’s needs.
  • Seek feedback from customers and stakeholders to identify opportunities for further improvements or new features, actively iterating on the Cloud infrastructure to ensure it continues to meet our high bar.

About you

You bring a product mindset in balancing architectural flexibility and philosophy with meeting immediate customer demand. You are an experienced software engineer who looks to solve problems through writing code rather than one-off operations. You are passionate about user experience and self-service. You balance maintaining and designing high-impact systems with a pragmatic understanding of how to make appropriate tradeoffs (e.g., cut scope, low-tech vs. custom complex solutions) to ship quickly and iterate when necessary. 


  • Proficiency in Go, or other strongly typed languages.
  • Knowledge in one of the public cloud platform providers (GCP, AWS, Azure)
  • Experience with Terraform (or similar IaC solutions) and Kubernetes to build tooling and automation.
  • Skilled at debugging distributed systems followed by designing and implementing solutions to those problems. This means you should know your way around various OS-level primitives, e.g., network, CPU, and memory.
  • Ability to communicate clearly and empathetically, especially in writing and documentation.
  • Preferred time zone between UTC-8 and UTC+2

Nice to haves:

  • Built services and exposed them as API for external consumption  (e.g., gRPC).
  • Comfortable implementing system-level software  (e.g., custom transport protocol) if needed or has contributed to Kubernetes controllers/operators.
  • Published blog posts and/or tech talks about your work.
  • Experience working on small high-performing teams, preferably tech startups.

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