Section Manager - Information Management Section

Introduction
The Department of Health Services (DHS) strives to protect and promote the health and safety of all people of Wisconsin through the efforts of a dedicated workforce. DHS works to ensure access to individuals, families, and communities to achieve positive health outcomes in the areas of abuse prevention, mental health, public health, family care, long-term care, and much more.
The Division of Quality Assurance (DQA), Bureau of Education Services & Technology (BEST), is looking to hire a Section Manager for the Information Management Section (IMS), to help assure Wisconsin residents receive top quality care. DQA is responsible for protecting and promoting the health, safety, and welfare of residents living in and being taken care of in the health and residential care facilities we regulate.
This Position

• Offers the option to work remotely up to 5 days per week and is headquartered in the 201 E. Washington Ave. office in downtown Madison. Occasional in-office presence may be required based on training or operational need.
• Requires up to 5% travel and occasional overnight stays.
• Will typically work Monday – Friday during typical business hours, with some flexibility.
  

As an employee of the State of Wisconsin, you'll have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.
  

Position Summary
As the IMS Section Manager, you will be responsible for the following duties:

• Providing leadership, strategic direction, and day-to-day supervision of a team of IT professionals responsible for the development, implementation, maintenance, and support of division technology solutions.
• Ensuring technology services are aligned with organizational goals, business requirements, security standards, and regulatory requirements while promoting innovation, and continuous improvement.
• Planning, directing, and evaluating the work of professional technical staff, managing IT projects, overseeing vendor and BITS relationships, and ensuring reliable, secure, and efficient delivery of IT services.
• Serving as the primary liaison between DQA bureau and offices, executive leadership, DHS IT, vendors, and technical teams to ensure technology solutions effectively support DQA operations.
• Ensuring data integrity, accuracy, and availability of data to support operational, regulatory, and strategic decision-making.
• Overseeing the development and maintenance of reporting systems, dashboards, databases, and analytical tolls while establishing standards for quality and validation.
• Collaborating with executive leadership, business program areas, vendors, and technical partners to identify data-driven solutions, and leverage technology to improve business processes and organizational performance.
• Supervising a team of IT professionals responsible for division data reporting, data validation, analytics, and IT business solutions.
• Providing coaching, mentoring, performance management, and strategic planning to ensure the section effectively supports the division’s mission and long-term technology objectives.
  

Salary Information
The starting pay is between $48.00 and $54.48 per hour (approximately between $99,800 and $113,300 per year), depending on qualifications, plus excellent benefits. A 24-month career executive trial period is required.
Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as a Health Services Management Supervisor and is in pay schedule and range 81/02.
Job Details
All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.
Requirements
This position requires the ability to drive a State vehicle or the ability to provide one's own transportation. In order to become authorized to drive a State vehicle, you must meet the requirements for the State of Wisconsin Fleet Vehicle policy, which are:

• Must have a valid driver's license;
• Must have minimum of two years non-probationary licensed driving experience with a regular (Class D) driver’s license;
• Must be 18 years of age.
  

Additionally, your driving record MUST NOT reflect any of the following conditions:

• Three or more moving violations and/or at-fault accidents in the past two years;
• Operating While Intoxicated (OWI)/Driving Under the Influence (DUI) citation within the past 12 months;
• Suspension or revocation of driver's license.
  

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.
Employees must have access to both a private workspace and secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.
Qualifications
Minimally qualified applicants will have all of the following:

• Experience supervising professional IT staff.
• Experience using applications such as MySQL, Oracle Database, Microsoft Access, etc. for relational database development, implementation, and ongoing maintenance.
• Experience collecting, analyzing, interpreting, and reporting data to support business operations, and strategic planning.
• Experience working with system development methodologies, project management principles, and application life cycle management.
  

Well-qualified applicants will also have one or more of the following:

• Experience leading technology initiatives.
• Experience presenting technical information to non-technical audiences and collaborating across organizational and external partners.
• Experience leading organizational change, and promoting user adoption through communication and training.
• Experience redesigning business processes, and implementing technology solutions that improve efficiency.
  

Your letter of qualifications and resume are limited to 2 pages, each. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.
How To Apply
Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.
Helpful Information

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Mike Sansom in Human Resources at MichaelJ.Sansom@dhs.wi.gov.
  

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.
Deadline to Apply
The deadline to apply is August 26th, by 11:59 pm.
Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.
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