Sales & Operations Lead (Revenue & Team Performance)
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Job summary
<p>PHL Naturals is seeking a highly driven and structured Sales & Operations Lead to take ownership of revenue generation and daily team execution. This is a hands-on player-coach role. You will actively engage in sales, close customers, and ensure the team operates with discipline, urgency, and professionalism. Within the first month, you will be expected to transition into independently managing daily operations and driving sales performance.</p>
Job descriptions & requirements
Key Responsibilities
Revenue & Sales Execution (Primary Responsibility)
● Engage prospects and convert them into paying customers
● Drive daily, weekly, and monthly sales targets
● Support and guide team members in closing sales
● Handle high-value or complex customer conversations
● Ensure consistent follow-ups and conversion of leads
Team Leadership & Accountability
● Oversee daily performance of sales and admin staff
● Enforce punctuality, discipline, and professional conduct
● Ensure team members follow systems and meet targets
● Address performance gaps and escalate where necessary
Operations Management
● Oversee transaction processing, receipts, and sales records
● Ensure daily reconciliation of cash, mobile money, and sales
● Maintain structured workflows and operational discipline
● Ensure all trackers and reports are consistently updated
Customer Experience Oversight
● Ensure all customer interactions are professional and consultative
● Maintain high standards in communication and follow-up
● Resolve escalated customer issues efficiently
Reporting & Performance Tracking
● Review daily reports and monitor key performance metrics
● Track sales performance, follow-ups, and conversion rates
● Provide structured updates to management
Who We Are Looking For
This role is suited for someone who:
● Is strong in sales and confident in closing
● Is highly structured and organised
● Is assertive and comfortable managing people
● Demonstrates high integrity and accountability
● Has a strong sense of urgency and ownership
● Can perform in a fast-paced, performance-driven environment
Key Expectations
● Ability to take full ownership of sales and operations within 1 month
● Consistent enforcement of standards across the team
● High level of personal discipline and execution
● Ability to perform effectively even in the absence of supervision
Compensation
● Gross Salary: UGX 1,000,000 – 1,500,000 (based on experience and capability)
● Performance incentives linked to results may be introduced
Important Note
This role is for individuals who are results-driven and take ownership.
It is not suitable for individuals seeking a routine or passive role.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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