2 months ago

Job Summary

The RO also advises clients/ debtors on payment arrangements, handles inquiries, and provides administrative assistance (reports) to the team after the re-possession/ recovery of an asset (bike) has been done.

  • Minimum Qualification:Bachelor
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Recovery Officer


Job Purpose.

The role of a Recovery Officer (RO) is constantly follow-up clients/ debtors to make payments prior to re-possession proceedings commencing.

The RO also advises clients/ debtors on payment arrangements, handles inquiries, and provides administrative assistance (reports) to the team after the re-possession/ recovery of an asset (bike) has been done.


Key Specific Duties include:

  • Monitoring and controlling of assigned Asset Finance Portfolio using company software.
  • In cooperation with other members of Asset Finance Recovery, identifying overdue clients who have failed to comply with the contractual payment schedule, and where the telephone follow-up is deemed not effective.
  • In cooperation with other members of Asset Finance Recovery, prioritizing the collection assignment in accordance with Watu Credit collection policy.
  • Proposing the best client handling and debt collection strategy to the Recovery Team and the Head Of Asset Finance Recovery.
  • Using GPS tracking technology, identifying the location of the collateral and approaching the client in the field.
  • While in the field, Identying and apply the most effective communication tactics to persuade the client to close his overdue and return to payment compliance.
  • Repossessing collateral once all previous communicational attempts have failed.
  • Maintaining records and providing daily feedback on the outcome of assignments and number of collections to the Head of Asset Recovery.
  • Providing training and sharing knowledge with new employees/ interns/Trainees employed by the company.
  • Any other duty may be assigned by the management.


How to apply.

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section



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