Programme Support Officer (PSO)

Job Level Specifications

Essential Criteria

• Bachelor’s degree in Development Studies or Social Sciences.
  
• Minimum 3 years’ experience in a similar role in the development sector
  
• Experience in grant and donor reporting.
  
• Excellent experience in use of Microsoft Office
  

Desirable

• Ability to prioritise different tasks in a changeable environment.
  
• Ability to work both independently and within a team.
  
• Strong interpersonal skills.
  
• Excellent communication skills
  
• Critical analytical skills with ability to pay keen attention to detail
  

Programme Implementation Support

• Coordinate with the Programme implementation team to plan and schedule meetings, take minutes, circulate and properly file notes.
  
• Coordinate with Programmes, MEAL, and finance to ensure the Partner Management Tracker and Budget Management Tools are reviewed and updated, actions are saved on Share point and shared with the respective teams.
  
• Maintaining Programme Quality and Team trackers for the Programme Department’s quarterly and annual KPIs and deliverables.
  

Grant Monitoring and Reporting

• Ensure that the HQ Monthly report is completed for the designated sections.
  
• Schedule and ensure attendance at grant opening, midterm review and closing meetings.
  
• Maintain and update the reporting, invoice, and grant compliance tracker.
  

Internal and external communication and visibility

• Coordinate with the Programme leads to track and document participation in external coordination meetings and events that staff attend and ensure notes are shared and saved on SharePoint.
  
• Respond to ad-hoc requests from HQ for documents or information that may arise and respond proactively.
  
• Ensure all PPT presentations follow GOAL branding guidelines (project and external presentations)
  

Administrative and Workflow Support

• Record minutes and actions from all meetings attended, circulating, and saving notes and updating the Action Tracker, in a timely way.
  
• Ensure all folders are up to date, new folders and folder structures and Teams Channels are set up in a timely way, and relevant people have access links.
  
• Ensure weekly, GU monthly reports are submitted on time, in the right format, shared with Team Leader, saved on SP, and tracked on the PQ Tracker.