Operation Manager Call Centre

Primary Duties and Responsibilities:

·       Ongoing evaluation of team results, as well as ongoing submission of the evaluation to employees

·       Performing tasks ordered by direct supervisors on a set date

·       Preparation of cyclical reports of teams: Customer Care, Tele Sales, Payments, and Collections

·       Contact with current Zenka Uganda partners and establish new business relationships

·       Preparation of repair plans and emergency management

·       Cyclic evaluation of qualitative results in all areas mentioned in this document

·       Managing the complaint handling process reported by the Company’s clients in accordance with the provisions of a local law regulating these matters

·       Constant work on learning the company's processes

·       Conducting internal audits to verify the tightness of processes, their effectiveness, and correctness in relation to legal regulations

·       Supervising the recruitment process in all subordinate teams

·       Direct cooperation with Country Manager, Chief Operating Officer, and Hub Chief Operations Officer.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section