Lead Medical Secretary

About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
Supervise an administrative team of secretaries and administrative clerks and to provide a comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Ensure the work of the administrative team is carried out in accordance with NHS Lanarkshire’s standard operating procedures
Provide comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Work in accordance with standard operating procedures.
In This Key Role, You Will

• Organise staff rotas to ensure that leave is taken in a structured fashion across the team, maintaining an appropriate level of service.
• Allocate daily work to ensure a prompt service is maintained
• Organise clinical activity for clinicians and re-arrange activities when required (eg. out-patient clinics, operating lists)
• Follow up administrative tasks requested by clinicians, such as booking appointments, arranging investigative tests, chasing up diagnostic results etc. Anticipate problems (eg. clashing appointments, delays in results being available) and take appropriate action.
  

What You'll Bring

• SVQ level 3 qualification (or equivalent experience) & experience as a medical secretary.
• Comprehensive knowledge and understanding of medical terminology
• Evidence of effective team working and dealing with change
• Evidence of good communication skills with patients, clinicians and colleagues.
• Advanced audio typing skills
  

What We Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.
  

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
  

For informal discussion, please contact Maureen Inglis , Assistant OSM on maureen.inglis@lanarkshire.scot.nhs.uk
If you have any questions about the recruitment process or require support with your application, contact Gemma Irwin, Recruitment Administrator on Gemma.Irwin@lanarkshire.scot.nhs.uk
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
  

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
Interested?
Full details about the role are provided in the attached Job Description and Person Specification.
Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application
You can also learn more about working with NHS Lanarkshire by viewing our Information Pack
Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.
This advert may close early if we receive a high number of applications, so we encourage you to apply early.
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