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3 weeks ago

Job Summary

We are seeking an experienced IT Support Lead to help support our team members with IT-related tasks and help ensure the Security of our organization.

  • Minimum Qualification : Bachelors
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Who We Are:

Alpaca is a fast-growing series B fintech company that’s raised over $120 million in funding.
Alpaca is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services.
Our globally distributed team consists of developers, traders, and brokerage specialists, and is backed by a group of prominent investors and highly experienced industry angel investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Eldridge, Positive Sum, Elefund, and Y Combinator.

And, of course, we are very enthusiastic about open source contributions as well as community building.


The Alpaca Team:

We have 150+ globally distributed (remote) team members who love to work from their favorite places in the world. We have team members based in the USA, Canada, Hungary, Japan, Brazil, Spain, Philippines, Nigeria, UK, and more! We love candidates who have a passion for making a global difference in financial services and technology, by impacting local communities and becoming a part of our hyper-growth company.


Your Role:

We are seeking an experienced IT Support Lead to help support our team members with IT related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will be reporting directly to the Chief Information and Security Officer


Things You Get To Do:

  • Lead and own the IT organization 
  • Lead IT related initiatives and projects
  • Be the “Go-to-Person- for IT helpdesk requests
  • Diagnose and provide IT support for staff as required
  • Work with the HR and Security team to manage onboarding and offboarding activities
  • Setup and deploy laptops, devices, software, and other hardware
  • Assist with shipping and receiving of hardware assets 
  • Manage MDM systems including BYOD
  • Maintain the Firm inventory of all IT assets
  • Manage and secure endpoint devices at the direction of the Security Team
  • Provide training to staff on IT related topics
  • Assist with change management and procurement activities
  • Other related duties as required


Who You Are (Must-Haves):

  • Excited about Alpaca’s mission and what we’re building
  • 3+ years of experience in an IT support or helpdesk role
  • Experience with cloud-centric environments and cybersecurity capabilities
  • Experience working with Linux and Google Workspace
  • Strong analytical and problem-solving skills
  • Excellent communication skills and committed to work collaboratively across the Firm
  • Available for on-call rotations and after hour responses as needed

 Who You Might Be (Nice-to-Haves):  

  • Bachelor’s degree in Information Technology or a related field
  • IT or Security related certifications
  • Understanding of financial and privacy regulations
  • Experience in the financial services industry
  • Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints

How We Take Care of You:
  • Competitive Salary & Stock Options
  • Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care.  Internationally, this includes a stipend value to offset medical costs.   
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card
  • Work with awesome hard working people, super smart and cool clients and innovative partners from around the world

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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