ICT Technical Assistant

Qualifications

• B.Sc. Degree in Computer Science/Information Technology or related field.
  

• At least 3 years of work experience
  

• Hands on Experience and knowledge in Hardware, LAN/WLAN,
  

• Prior ICT experience in a setup with environmental and geographical constraints.
  

• Experience from working as an ICT Officer in a humanitarian/recovery context
  

• Certification on Microsoft Server/Cisco product is a plus
  

• Provide technical advisory services in relation to new or appropriate office technology options that   are relevant to NRC offices in respect to ICT
  

• Plan for technology upgrades, expansion and replacements by overseeing their systematic needs assessment, specification and budgeting.
  

• Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.
  

• Provide ICT technical support to NRC field offices to ensure respective office technology optimum performance.
  

• Schedule regular computer and other technology related services maintenance and license renewals
  

• Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.
  

• Define, deploy and maintain system security for shared services.
  

• Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.
  

• Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.
  

• Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.
  

• Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware and ensure all service and maintenance reports are properly filed and shared with management.
  

• Provide ICT technical support to all NRC Vocational Skills Training Centers (VSTs) with a special focus on providing required support and back up to ICTs instructors in the VSTs. 
  

• Any other duties as may be allocated by supervisor.