Director, Design & Innovation

Position Overview:

Individuals in this role will be responsible for leading internal design & product teams and building and managing cross-functional teams within D&I and Sutter to: 1) create and iteratively update Sutter's long-term product vision 2) lead development of products and services that are new lines of business for Sutter 3) embed and co-design with business units to transform or significantly amplify growth in existing lines of business 4) explore white space opportunities aligned with the long-term product vision and quickly pilot-to-learn 5) collaborate with the system to develop scaling and transition plans for innovation products that meet success criteria

The Director (Design & Product) will specialize across the following:

Design: Design visionary. Manages design teams through the innovation life cycle across the D&I portfolio (long-term strategy and vision, new product creation, embedded design, white space exploration, early scaling). Includes experience with design thinking in the context of business environments with rapid turnarounds.

Product Management: The role will serve as a senior strategist engaged in crafting Sutter's long term product vision and leading creation of digital products and programs that align with Digital and Sutter's long-term strategy and product vision across multiple areas including digitally facilitated chronic care management.

Digital: Implements D&I's digital product strategy, managing a team of product managers, and designers. Contributes thought leadership and leads teams to execute on projects within Sutter's Digital Transformation Portfolio.

Job Description :

This role has the option to work from home. Candidate must come on site as needed for meetings, work, etc.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's: Business Administration, Entrepreneurship and Design, Healthcare Administration, Innovation, Social Innovation, or other related field

TYPICAL EXPERIENCE:

12 years recent relevant experience.

SKILLS AND KNOWLEDGE:

Business acumen and exceptional analytic skills with the proven ability to provide innovative solutions to complex problems, to deliver a solid return on investment, to enhance the in-person and virtual touch points between people and Sutter Health, and to achieve the goals of the affiliate, operating unit and enterprise.

Conversant in the principles and practice of human-centered design with a passion for integrating innovation, design and technology into viable solutions that drive change, produce results and generate revenue.

Advance knowledge and expertise in funding mergers and acquisition activities, addressing the legal logistics of leveraging strategic partnerships and incorporating Lean methodologies to create a patient service organization.

Demonstrated understanding of the methodologies and techniques for cultural and trend analysis, including a working knowledge of primary research methods (qualitative and quantitative) and ROI analysis.

Comprehension of the challenges, trends and opportunities in the health care industry, as well as a working knowledge of regulatory agency standards and compliance issues, and laws applicable to health care operations.

Highly developed comprehension of the interaction and balance between business levers and people impacts in large scale change management projects, as well as a working understanding of the related technology requirements.

Solid understanding of defining, developing and tracking key metrics to drive improvements that positively impact an organization.

Working knowledge of healthcare operations and delivery, industry trends, regulatory changes, disruptive technology, medical advances and emerging consumer behavior.

Functional knowledge and intuitive experience with large scale change management principles, methodologies and tools, including formal change architectures, models, and frameworks.

Exceptional ability to integrate business acumen, keen analytical skills, strategic thinking and creativity to identify major growth opportunities and develop business plans that realize these prospects.

Ability to guide and facilitate creative thinking and innovation across the enterprise to enhance organizational capability and agility.

C-suite skills, including professional writing and editing skills; spokesperson skills with the ability to articulate a vision, translate complex ideas into lay terms, and to engage with diverse audiences, including peers, senior management, large external clients and relevant industry conferences.

Recognized ability to push conventional boundaries with a talent for looking at situations and problems through a unique lens to develop viable and innovative solutions that help achieve a company’s strategic objectives while generating revenue.

Ability to energize, mobilize, and influence by fostering productive working relationships with internal and external constituencies while fostering a “front door” approach that encourages new and experienced innovators to collaborate, to facilitate prototype development, and to encourage cross-functional innovation.

Proven ability to foster an interactive and collaborative environment, to influence individuals or groups with diverse opinions and to enlist cooperation without direct control/authority while building high performance teams committed to accomplishing initiatives in ecosystems that may be resistant to change.

Demonstrated ability to synthesize information and ideas across a variety of subject matter areas and to create targeted plans and innovative solutions that generate successful products, quality services and people experiences.

Expert level skills in cross-functional team building, consensus building, conflict resolution, and risk management.

Ability to innovate while managing multiple priorities/ projects simultaneously, meeting tight and often conflicting deadlines and staying within budget.

Superior research and data analytic skills to track and predict trends, make informed decisions, and evaluate the viability of innovation opportunities.

Project management skills that demonstrate successful program transition from concept to implementation to results to post project evaluation.

Advanced level of competency in software tools like Microsoft Word, Excel, Access, PowerPoint and Visio, as well as data management tools, and statistical analysis software.