Customer Service Representative

Location: Riyadh, Saudi Arabia
Mode: Full-time
Role Description
We are looking for a Customer Support Representative to join our dynamic team and act as the voice of our platform. You’ll be the go-to person for our users, responding to inquiries, resolving issues, and ensuring every interaction is smooth and supportive.
As the frontline of user experience, you’ll solve problems and gather insights to help improve our product and processes. This is a great opportunity for someone who thrives in a tech-driven, collaborative, and user-focused environment.
Requirements

• Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field.
• 1–3 years of customer support or service experience, preferably in B2B SaaS or tech.
• Fluency in both English and Arabic (spoken and written) is required.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Strong problem-solving abilities and ability to handle multiple tasks simultaneously.
• Comfortable using CRM and support tools (e.g., Zendesk, Intercom, HubSpot).
• Tech-savvy and quick to learn new software platforms and internal processes.
• Ability to work independently and collaborate with cross-functional teams.
• Knowledge of B2B platforms, digital tools, or business networking is a strong advantage.
• Saudi National is a must.
  

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