Community Liaison Officers x5 at Abubaker Technical Services and General Supplies Limited

Job Description

Job Purpose / Objective :
Serves as a vital link between the project and the local community to contribute to the overall success of the project by streamlining the community expectation and the aspects of the project
Facilitate effective communication, build positive relationships, and address community concerns
Ensure a harmonious coexistence between the construction activities and the community’s well-being.

Job Roles and Responsibilities:
• Community Engagement: Engaging with local residents, businesses, and stakeholders to provide information about the project, address concerns, and gather feedback.
• Stakeholder Management: Building and maintaining relationships with community leaders, organizations, government agencies, and other relevant stakeholders.
• Information Dissemination: Communicating project updates, schedules, and potential disruptions to the community through various channels, such as meetings, newsletters, and social media.
• Issue Resolution: Identify and address community concerns, complaints, and grievances related to the construction project.
• Cultural Sensitivity: Understand and respect the cultural and social norms of the community, ensuring that construction activities do not negatively impact local traditions.
• Mitigation Strategies: Collaborate with project teams to develop and implement strategies to minimize negative impacts on the community, such as noise, dust, and traffic disruptions.
• Community Benefits: Identify opportunities for community involvement, employment, and local business engagement to ensure positive project outcomes.
• Documentation: Keeping records of community interactions, feedback, and resolutions for reporting and accountability purposes.
• Risk Assessment: Conduct regular risk assessments to identify potential community challenges and recommend preventive measures.
• Resource Planning: Collaborating with project managers to plan community engagement activity and deploy strategies.
• Team Leadership: Leading a local community teams, assign tasks and providing technical guidance.
• Data Analysis: Analysing community engagement performance data to identify trends, predict occurrences and strategies to address concerns.
• Environmental Compliance: Ensuring that project activities adhere to environmental regulations and guidelines.
• Project Management: Collaborate with project managers, stakeholders, and construction teams to coordinate community activities. Develop project schedules, seek resources, and monitor progress to meet project community initiative timelines.
• Reporting: Generate regular reports on community engagement activities estimates status, and any outstanding issues. Provide progress updates to project managers and other relevant stakeholders.
• Performs any other duty as assigned by the supervisor from time to time.

Key Performance Indicators (KPIs):
• Community Satisfaction: Measuring the community’s overall satisfaction with the construction project’s communication efforts and responsiveness.
• Timely Information Dissemination: Assessing the effectiveness of timely and accurate communication of project updates and potential disruptions.
• Issue Resolution: Tracking the number and timeliness of community concerns addressed and resolved.
• Stakeholder Engagement: Measuring the level of engagement and cooperation with local leaders, organizations, and government agencies.
• Cultural Sensitivity: Evaluating the project’s adherence to cultural norms and sensitivity in the construction process.
• Community Involvement: Monitoring the number of community involvement initiatives, such as employment opportunities or local business partnerships.
• Health and Wellness Participation: Tracking worker participation in health and wellness programs, promoting overall well-being.
• Stakeholder Satisfaction: Gather feedback from project team members and external stakeholders on community management processes. Meeting or exceeding community expectations regarding the quality and performance of project.

Work Experience, Skills and Knowledge:
• Communication Skills: Excellent verbal and written communication skills to convey project information clearly and engage with diverse community members.
• Interpersonal Skills: Ability to build and maintain positive relationships with community members, stakeholders, and project teams.
• Cultural Sensitivity: Understanding and respecting the cultural diversity of the community and adapting communication strategies accordingly.
• Problem-Solving: Skill in identifying community concerns and collaborating with stakeholders to develop effective solutions.
• Negotiation and Mediation: Capability to negotiate and mediate conflicts between the construction project and the community.
• Empathy: Demonstrating empathy and understanding towards community concerns and grievances.
• Project Knowledge: Understanding the construction project’s goals, timelines, and potential impacts to address community inquiries accurately.
• Organizational Skills: Effective organization and documentation of community interactions, feedback, and resolutions.
• Health, Safety, and Environmental Knowledge: In-depth understanding of safety regulations, environmental laws, and health practices in construction.
• Training and Education: Ability to design and deliver effective training programs to raise awareness and promote safe practices.
• Time Management: Ability to prioritize tasks and work efficiently within project schedules.
• Regulatory Compliance: Knowledge of relevant laws, regulations, and standards in the road construction industry.
• Working experience: Possession 8 years of leadership working experience of which 3 years should have been obtained in the equivalent capacity.