Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individualÂ to fill the following position.
Job Title:Â Third Party Representative â Service CentreÂ
Reports to:Â Supervisor â Service Centre
No. of Vacancies:Â 1
Main Job Functions:Drive excellent customer service in the Service CentreÂ Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations Handle customer problems, queries, complaints and requests Educate customers on products and services Escalate customer issues for speedy resolution Support companywide business initiatives at the branch Ensure Service Centre standards are maintained at all times according to the blue print Supervise third party teams Support the Service Centre Supervisor in all operational activities in the store
Education:Bachelorâs degree in business administration, Social Sciences or any other relevant field.
Experience:A minimum of one year experience in a service environmentÂ Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Knowledge, Skills & Abilities:Customer Experience Sales acumen Service delivery Data Savvy Knowledge in MTN products and Services Project Management Learning Agility Readiness to work with little supervision. Customer focused. Team Player Follow through skills Customer centricity / Accommodative Excellent Communication skills Strong interpersonal skills
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. With more than 19,000 professionals in 22 countries, MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded.Â
Do you want to be a part of a mission that delivers a bold new digital world to Uganda and Ugandans? Then, join MTN Uganda which is the market leader in the Telecoms Industry!
Are you passionate about working for a brand that believes and invests in YOU while delivering the best value to those you serve? THIS is the place.
Our Yâello family where people are the most critical assets has an attractive Employee Value Proposition which enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, and in all aspects to Live inspired. Our employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the telecoms industry.
We are dedicated to choosing the very best candidates and will work to develop your skill and talent to make sure we boost a second-to-none workforce.
It is a great place to work! Take that bold step and apply today!
And as an ever-friendly reminder ,researchers have found that men tend to apply for roles when they meet an average of 40% of the criteria. Women and other under-represented groups tend to apply only when they check every box. If you are interested, but donât think that you meet every single point on the job description, you are strongly encouraged to Apply!
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
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