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3 weeks ago

Job Summary

The Technician is a vital representative of our company, entrusted with the responsibility of performing field service, maintenance, and repairs in an efficient and courteous manner.

  • Minimum Qualification : Certificate
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

General Summary:

The Technician is a vital representative of our company, entrusted with the responsibility of performing field service, maintenance, and repairs in an efficient and courteous manner.


Responsibilities:

Installation and Maintenance

  • Install, test, and maintain HVAC/R systems in residential, commercial, and industrial settings.
  • Perform system inspections and diagnostic tests to ensure proper operation of HVAC/R systems.
  • Follow installation procedures and manufacturers' instructions to ensure system performance.
  • Replace or repair faulty components such as compressors, thermostats, coils, and other system parts.


System Troubleshooting and Repair

  • Diagnose and troubleshoot HVAC/R system issues, including electrical, mechanical, and refrigeration problems.
  • Perform system repairs or replace defective parts, ensuring minimal disruption to clients' operations.
  • Test system performance after repair to ensure it meets manufacturer specifications and safety standards.


Customer Service

  • Provide on-site support for clients, answering questions and explaining system issues, repairs, and maintenance.
  • Maintain a professional appearance and attitude when interacting with clients, ensuring a positive customer experience.
  • Document service reports and keep customers informed of work progress, any necessary follow-up actions, and recommendations for system improvements.


Safety and Compliance

  • Adhere to company and industry safety standards, ensuring a safe work environment for yourself and others.
  • Comply with all applicable regulations, including local building codes, safety codes, and environmental laws related to HVAC/R systems.
  • Use appropriate personal protective equipment (PPE) and safety protocols during all tasks.


Equipment and Inventory Management

  • Ensure proper handling, storage, and maintenance of tools, equipment, and materials.
  • Maintain an inventory of commonly used parts and supplies, ensuring availability when required for service calls.
  • Assist in ordering parts or materials as needed for installations and repairs.


Documentation and Reporting

  • Complete service reports and work orders accurately, documenting system issues, repairs, and services performed.
  • Submit reports and job documentation to the senior technician or supervisor in a timely manner.


Key Performance Indicators

Job Completion Rate:

  • Percentage of service tasks completed within the allocated time frame.


First-Time Fix Rate:

  • Percentage of issues resolved on the first visit without the need for follow-up.


Customer Satisfaction:

  • Feedback and satisfaction surveys from clients regarding service quality.


Safety Compliance:

  • Adherence to safety procedures and accident-free work environment.


Equipment Efficiency:

  • Effectiveness in using tools and equipment, ensuring minimal downtime or damage.


Work Documentation Accuracy:

  • Timeliness and accuracy of service reports and job documentation.


Qualification and Skills

  • Certificate or Diploma in HVAC/R, Mechanical Engineering, or related field.
  • 0-2 years of experience in HVAC/R installation, service, or maintenance (fresh graduates welcome).
  • Possession of an ERA permit will be of added advantage
  • Basic knowledge of HVAC/R systems, tools, and equipment.
  • Ability to troubleshoot and repair basic HVAC/R system issues.
  • Familiarity with refrigerants, electrical systems, and HVAC/R components.
  • Good communication and customer service skills.
  • Strong problem-solving and analytical abilities.


Other Requirements:

  • Ability to lift heavy equipment and work in various environmental conditions.
  • Willingness to work flexible hours, including weekends or after-hours emergency calls.


Working Condition

  • Full-time position with on-the-job training provided.
  • Occasional overtime may be required to meet project deadlines or respond to emergency calls.
  • Work involves travel to client sites, including residential, commercial, and industrial locations.
  • Must be able to work in varied environmental conditions, including outdoor weather and confined spaces.
  • PPE (Personal Protective Equipment) will be provided and must be worn as required.


How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section


Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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