Job Summary
Support users - You will be monitoring live chat and email to communicate with users to understand their needs and issues, and provide updates in a timely manner
- Minimum Qualification:Bachelor
- Experience Level:Entry level
- Experience Length:2 years
Job Description/Requirements
Builder.io is looking to add a Technical Support Specialist to our team who will work with our customers to resolve issues they're experiencing with our platform. This role is ideal for a front-end web developer who has an eye for design and great communications skills.
As a Technical Support Specialist, you will...
- Support users - You will be monitoring live chat and email to communicate with users to understand their needs and issues, and provide updates in a timely manner
- Troubleshoot and resolve issues - Diagnose customer’s technical issues and provide fixes to resolve them when possible. Escalate potential issues with our Engineering team when necessary
- Improve our product and documentation - When you're not supporting users you will be spending improving our product and resources to help our customers
You will thrive in this role if you have…
- 2 years of experience in front-end development - HTML, CSS, JavaScript. Knowledge of responsive web design. Experiences with frameworks like React is ideal
- Great communication and writing skills - fluency in English is a requirement
- A passion and excitement for helping people and solving problems
- Experience with Shopify, Webflow, Wix, Squarespace, etc (this is a big plus!)
The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!
The estimated salary range for the Technical Support Specialist role is $65,000 - $85,000 USD. Final offer amounts are determined by multiple factors discovered during the interview process, including experience, knowledge, skills, and abilities.
What Builder.io offers you:
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Quarterly mental health days. We shut down the whole operation 4 times a year to give our team a chance to rest and recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office reimbursement. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $299/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- 401k. Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window (yeah, we're pretty stoked about it!)
How to Apply:
Click on the 'Apply Here' section to be redirected to the application portal.
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