Team Lead – Hospitality

Location: Ntinda, Kampala, Uganda

Reports To: Operations Manager / General Manager

Employment Type: Full-time

Key Responsibilities:

• Lead, supervise, and motivate hospitality staff including waiters, receptionists, and housekeeping.
• Ensure consistent delivery of excellent customer service across all guest interactions.
• Manage day-to-day operations to ensure cleanliness, efficiency, and compliance with health and safety standards.
• Handle guest complaints promptly and professionally.
• Monitor inventory and coordinate with procurement for hospitality supplies.
• Schedule shifts and manage staff attendance and performance.
• Conduct regular training and mentorship sessions to improve team effectiveness.
• Prepare and submit reports on staff performance, guest satisfaction, and operational improvements.
• Coordinate with other departments (kitchen, maintenance, security) to ensure seamless service delivery.

Qualifications and Skills:

• Diploma or Degree in Hospitality Management, Business Administration, or related field.
• Minimum of 3 years of experience in the hospitality industry, with at least 1 year in a supervisory or team lead role.
• Strong leadership and team management skills.
• Excellent communication and conflict resolution abilities.
• Proven ability to multitask and remain calm under pressure.
• Proficient in the use of hospitality software and POS systems.
• High level of integrity, professionalism, and attention to detail.

Preferred Qualities:

• Customer-centric mindset
• Energetic and proactive
• Flexible with work schedules, including weekends and holidays

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section