Support and Marketing Associate

Support and Marketing Associate

Enjin is one of the world’s largest blockchain projects, one of the first metaverse/non-fungible token (NFT) projects, and one of the first NFT-gaming ecosystems. Enjin CTO Witek Radomski authored the ERC-1155 standard for NFTs. Before pivoting to blockchain in 2017, Enjin was an established gaming services software company with about 21 million users. Today, Enjin is a global, remote-only team of futurists and dreamers who aim to drive NFT mass adoption and build the next layer of the internet.

Enjin is looking for a Support and Marketing Associate to drive Enjin’s evolution from a leader in blockchain technology into a global brand intertwined with everyday life.

What you’ll do

Support

• Respond to user support inquiries in a timely manner.
• Troubleshoot and provide helpful tips and solutions for users with technical questions/issues.
• Provide technical support to Enjin’s official adopters (developers) and clients.
• Write and maintain articles on our support center.
• Moderate and provide support via Enjin’s online communities, such as Telegram and Discord.
• Respond to users on product reviews and feedback.
• Test upcoming product updates and features for bugs and functionality prior to public launch.
• Communicate urgent bugs, issues, and improvements to the Development team.
• Other duties as assigned

Marketing

• Assist to develop, implement, and track marketing programs, initiatives and campaigns across a variety of channels.
• Assist to investigate the performance of the company’s marketing campaigns and strategies through evaluating key performance metrics.
• Collaborate with internal teams to develop and monitor strategic marketing initiatives.
• Assist in optimizing the implementation of specific segments of marketing initiatives.
• Other duties as assigned

‍Who you are

• Educated with a bachelor’s degree from a leading university in your country with strong English written and oral communication.
• At least 1 year experience in digital marketing, preferably within the blockchain, gaming and/or related tech industries.
• Must have previous experience with support in Web3, NFTs and blockchain technologies, preferably with Substrate blockchains.
• Strong attention to detail, critical thinking, and willingness to learn.
• Experience working with a remote team is preferred.
• Able to work under pressure in a fast-paced/rapidly changing environment.

‍This contract is for Atlas Development Services, a core contributor to Enjin Blockchain.