Senior Manager Sales / Office Manager

Requirements

• University degree or equivalent
  
• Possess several years of comprehensive experience in liner shipping business and General Management
  
• Excellent command of spoken and written English
  
• Working knowledge of MS Office
  
• Result driven team player with a proactive attitude
  
• Ability to work under pressure
  
• Goal and deadline driven
  
• Good time management skills
  
• Receptive and be able to grasp new ideas and motivate oneself for personal development
  

• Responsible for general administration of the office and face of HL for the customers in Uganda
  
• Maintain working knowledge of all governmental rules and regulations in Uganda
  
• Ensure compliance of legal/tax aspects of the processes in the country as well as Local laws and regulations
  
• Ensure strict compliance of Hapag-Lloyd Guidelines & Policies
  
• Guide progress of costs savings initiatives and operational priorities
  
• Work closely with Country Manager (KE) on process improvement and communication flow
  
• Keep Overhead costs under control / in line with Budget
  
• Ensure that managers and staff are maintaining department standards, measures and key performance indicators (KPIs) for customer service, striving for consistent improvement
  
• Monitor and maintain close contact with shared services (GSC & QSC) in order to ensure customer service performance level is achieved. Set SLA.
  
• Monitor budget / allocation fulfillment for all trades, optimize contribution
  
• Develop and maintain close contact with customers and other relevant parties at management level; develop contacts to potential new customers – influence outcome Coach and steer sales execution supporting the team and coverage of top accounts
  
• Hold responsibility for performance of his/her sales team as defined in enhanced sales process
  
• Hold reasonable number of own accounts still allowing sufficient time for coaching Ensue that Push – Pull principle is followed as defined in area sales steering concept
  
• Identify potential new opportunities (supported by sales steering)
  
• Regularly review customer portfolios jointly with sales executives
  
• Weekly 1on1 with SXC and BD steering efforts towards optimization of volume and profitability
  
• Review sales REP portfolios and coverage of MR and CU customers ensuring right specialist for their market
  
• Provide feedback on market (rate) to TM / region and selectively engage on TM discussions on important matters (e.g. tender guidance and negotiations – special commodity market rates etc.)
  
• Analyze monthly volume planning done by sales team and establish necessary action and improvement – monthly dialogue
  
• Monitor CRM and Account Plans – weekly discussion topics to steer team
  
• Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
  
• Ensure close communication between departments and offices
  
• Identify and qualify potential accounts via account plans, develop strategy to support sales team in landing and converting business
  
• Monitor performances of the accounts and ships utilization; develop and implement action plans to address potential shortfalls
  
• Maintain regular communication with management, other departments and offices concerning market developments, sales activity and competitors’ activities
  
• Report market developments and competitors’ activities to Country Manager (KE)
  
• Promote the relevant e-business solutions
  
• Any other Sales related tasks as requested by the Management.
  

Office Manager Tasks

• Ensure adherence to local legal requirements
  
• Contact to local authorities where required
  
• Responsible for well-being and needs of staff in office, including health and safety
  
• Ultimately responsible for facility management tasks, also if a third-party company is appointed
  
• Shared responsibility of holiday planning of local staff ensuring no loss of productivity
  
• Participation in joint GSD (when required) alongside Country Manager (KE)
  
• Being available and assisting in local audits
  
• Involvement in BA /HR budget preparations
  
• Responsible for communicating local incidents
  
• Back up escalation point for local accounts