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2 weeks ago

Job Summary

Retail Territory Manager is accountable for managing all retail aspects of each site in his/her defined territory with the objectives of optimizing operation, increasing return of fuels, lubes, backcourt, car wash & services (sales, GM, Opex, ROI, …) and improving customer experience, and in line with the company Business Continuity Plan and strategic focus.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Retail Territory Manager


General information

Direct supervisor: Retail & B2B Manager

Place of work: Kampala, Uganda

Type of contract: Open term contract, pending successful completion of the probation period.

Preferred starting date of the selected candidate: October 1ST 2022


Profile of the candidate

Academic Qualifications

  • University Degree in Business or Engineering


Professional Experience 

  • At least 3 years post qualification experience in Sales & Marketing preferably in the Oil and Gas Industry
  • At least 2 years of experience in managing teams
  • Must have a good understanding of the Petroleum industry and be able to steward a complex business with Strong motivational, innovative, and interpersonal skills.


Consumer-centric.

Role overview

Retail Territory Manager is accountable for managing all retail aspects of each site in his/her defined territory with the objectives of optimizing operation, increasing return of fuels, lubes, backcourt, car wash & services (sales, GM, Opex, ROI, …) and improving customer experience, and in line with the company Business Continuity Plan and strategic focus.

Accountabilities


A – BASIC FUNCTIONS

Retail Territory Manager is accountable for managing all retail aspects of each site in his/her defined territory with the objectives of optimizing operation, increasing return of fuels, lubes, backcourt, car wash & services (sales, GM, Opex, ROI, …) and improving customer experience, and in line with the company BCP Plan and strategic focus.  

Managing dealer relationships and contracts as well as dealer and site staff training.

Leveraging on Key business interfaces with Retail TMs, Retail Offers, networks, C-Store and Pricing as well as Technical & Engineering, Accounting & Finance, Legal, Customer Service and Supply and Distribution in general, to deliver Excellence in the execution of the Retail customer offer in terms of the marketing mix and flawless operations with the end result of Optimizing profitability of the overall Retail business in his territory.


B – PRINCIPAL ACCOUNTABILITIES

  • Execute Offer Plans “Backcourt, Forecourt, and Services” in coordination with Retail Offer, Pricing, and C-Store.
  • Optimize all site operational aspects (tankage capacity, over-pumped, product mix, number of pumps/nozzles, filling, maneuverability, and accessibility inside sites).
  • As per RNSS, execute the development of “Flagship stations” in key areas as the "To Be" model for standards, results, customer service, retail efficiency, and other retail initiatives, programs, etc.
  • Owner of Retail automation (Connectivity, FCC, ATG, Cameras, ...) working closely with Corporate Operation, IT, and Retail Sales Manager.
  • Monitor performance per site: Sales of fuels, lubes, backcourt, and services vs Plan plus GM, Opex, and NI.
  • Monitor wet stock management, lubes inventory, runouts, Lubes best sellers, and KPIs per site.
  • Manage dealer relationships and performance, rent optimization, credit monitoring, and contract administration.
  • Manage equipment and asset maintenance and repairs within budget.
  • Manage Promotions implementation (fuels, lubes, cross-promotions) in terms of staff performance, stocks, logistics & communication material, and analyze results and effectiveness.
  • Manage implementation of company Programs and initiatives (Loyalty, O’Card, O’Ptimium, …)
  • Manage Lube Bays operation, programs, and lubes display vs planogram.
  • Manage implementation of health & safety standards and company controls.
  • Monthly and periodic analysis and reporting of results per site and progress updates.
  • Assess training needs and implement E-learning and on-site training for dealers, pump attendants, and Lube Experts.
  • Responsible for conducting market intelligence, surveys, and research of the consumer, market, competition, and opportunities or changes within his territory.


Operational (For Managerial Job Only) (2) please see the definition below for guidance 

Financial Management 

  • Manage the allocation of budget across the Department to ensure complete adherence and highlight any deviation from the plan in a timely manner and take corrective action as necessary and in line with the approved governance process
  • Consolidate all reporting department’s budget input to formulate department budget and submit to leadership for approval and further consolidation


People Management 

  • Ensure that every employee has a Job description that reflects the expectations of the management about the position held
  • Ensure, at the beginning of the year, that employees have been assigned challenging goals and that they are aware of the management expectations, along with set deadlines
  • Provide guidance to direct reports, mentor and coach them when necessary 
  • Ensure that the staff is provided with the relevant training and materials needed to perform their job effectively and efficiently, in line with their job descriptions
  • Monitor performance and give feedback and appraisal reviews on a regular basis to ensure that performance objectives are met
  • Formulate workforce planning reports and talent acquisition plans and budgets for the department to ensure adequate staffing for optimal operational smoothness, and submit them to the leadership for approval 
  • Identify talent for pivotal roles from a succession management standpoint to ensure business continuity and liaise with HR for enrolment in the necessary program
  • Hold regular meetings with the staff in order to strengthen the social climate, and to improve effectiveness and efficiency at work
  • Promote effective communication on all levels of the organization within the company and with other Corporate functions and Group affiliates


Compulsory Skills & knowledge:

  • 5 years of experience, with at least 3 years in Sales in the Oil and Gas Industry
  • Good understanding of the Petroleum industry 
  • Ability to steward a complex business with Strong communication, motivational, innovative, and interpersonal skills.
  • The high degree of professional ethics and integrity 
  • Good planning, analytical, discipline, and organization skills 
  • Strong written & spoken English language


Nice to Have

  • Experience with Office 365 (Outlook, Microsoft teams, Planner, Yammer)
  • Experience with Accpac / SAGE 300 
  • Experience with remote collaboration and management
  • Experience with real estate and project management 


Remuneration:

  • A competitive monthly gross salary; payable 12 times per year at the end of every month.
  • Annual performance bonus if the criteria set by the policy are met by the company. 
  • Additional Benefits: Medical cover 


How to apply.

All candidates should send their updated CVs and application letters through Brightermonday Portal by Clicking on the 'Apply Now ' section 


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