Retail Supervisor - Kilifi, Kenya

BBOXX

Management & Business Development

NGO, NPO & Charity USh Confidential
New
1 day ago

Job Summary

As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

  • Minimum Qualification:Bachelor
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Who we are:

Bboxx is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience.  having already impacted over 2 million customers' lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa - who are waking up every morning to transform the lives of our customers and to unlock their potential. 


Role Brief:
As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

What you can expect to be doing:
Create and maintain an incredible sales team
Meet the sales objectives through careful planning and motivating your team
Meet the technician target through a laser focus on efficiency
Meet the operational standard we expect at the shop
Responsible for new customer acquisition across a defined area
Hiring agents who are very effective sellers and good representatives of BBOXX
Training agents to offer an incomparable customer service
Managing the schedule of agents and motivating them to reach new heights
Supporting and coaching agents in the field when needed (e.g. group presentation)
Monitoring their performance against objectives and take necessary actions
Organizing the agent network geographically
Responsible for technicians’ performance
Managing the schedule of technicians and motivating them to reach new heights
Monitoring their performance against objectives and take necessary actions
Responsible to implement a marketing strategy in coordination with Retail Area Manager
Request for any marketing activities
Responsible for the operations at the shop
Supervise the shop manager in its activities
Report to the retail area manager about the shop results

What we are looking for:
A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
We are not looking for the “striker” of a football team but the head coach
Be willing to live in rural areas, the role is set in rural areas,
You will be located at a shop which are in secondary towns
Be proficient with the Microsoft Office Suite
Excellent verbal communication, listening, and phone skills
You live to meet targets: You love challenges, you are driven to reach the target.
A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
You love selling: You have a passion for convincing people.
You love getting others to trust you and follow your advice.
You have some experience in selling effectively.
You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
We also expect others to do the same. You should have stories when you over-delivered in your career
Good motivational skills and enthusiasm
Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
You have led projects or managed conflicts effectively in the past, tell us about it.
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

At Bboxx, we celebrate our differences, and recognize the strength in the diversity of our people.  We are a global employer who believe in providing opportunities for all its employees to unlock their potential regardless of background, age, sex, race, religion, or personal beliefs. 

We look to recruit individuals from all different backgrounds and encourage you to apply to roles you are passionate about, even if you need help from us to develop your skills.   We strive to create an inclusive environment and regularly celebrate the diversity of our people through events arranged by our Culture Committee.  Bboxx provides a workplace where you can be your authentic self and focus on our mission of transforming lives through access to energy!


How to apply.

Click on the 'Apply Here' section to be redirected to the application portal.


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