Recovery Support Manager

Qualifications, Skills and Experience:

• Minimum of Bachelor’s Degree in Economics, Statistics, Commerce, Business Administration or equivalent.
  

• At least 4 years work experience in Procurement, Administration, contract, inventory management andsupply chain management.
  

• At least 5 years’ experience in credits or collections with at least 1 year in special assets and bad debtmanagement. Any past experience working in the Banking Sector will be added advantage.
  

• Good knowledge of the UGAFODE’s service standards including the complaint handling procedures andFinancial Consumer Protection Guidelines.
  

• Sound knowledge and understanding of relevant banking (i.e. MDI Act/IFRS guidelines) and regulations onasset quality/credit legislation
  

• Knowledgeable with local legal system/framework, corporate finance, insolvency law and security issues.
  

• High level of honesty, integrity and confidentiality.
  

• Sound judgement and, business acumen.
  

• Debt recovery Strategy: Manages and controls debt recovery strategies and campaigns within the Nonperforming loans (NPL) and write-off portfolio with the aim of maximizing recovery effectiveness andefficiency for UGAFODE (MDI).
  

• Debt recovery information: Analyzes financial information from a variety of sources (Bank systems, owndue diligence, customer financial statements, etc.) and applies professional judgment to the informationand formulates appropriate recovery strategies per customer in order to maximize debt recovery efficiency.
  

• Debt recovery data: Approves the input of data and creating spreadsheets showing the progress of debtrecovery officer’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisorand for approving and allow settlement and payment options.
  

• Management of delinquent accounts: Reviews delinquent account records to determine which customersmust be contacted for collection of overdue accounts. Also collaborates with credit approvers (supervisors,branch credit team and regional Managers) to manage cases and providing clear and thorough rationalefor the decision sought.
  

• Risk management: Ensures timely referral to the Legal department when turnaround of a non- performingaccount is not possible and ensure foreclosure and/or recovery actions are done in the most cost-effectivemanner to minimize continuous losses & ensure that there is no negative publicity (reputational risk) due tothe institution.
  

• Recovery Reports: Provide timely, relevant & accurate reporting and analysis of recovery results againsthistorical & projected goals to the institution’s management team on a regular basis.
  

• Compliance: To ensure the management of the non-performing accounts portfolio in line with externalregulatory expectations and UGAFODE’s credit policies and procedures by operating within recoveriesforeclosure procedures and policies and the institution’s wider regulatory environment.
  

• Foreclosures: In liaison with Legal department, manages the process of outsourcing of debt recovery,approving form letters for use in collection attempts, consideration of litigation action, agreeing level ofrepayment/settlement and as a consequence, ensure
  

• UGAFODE’s financial loss due to bad loans fall within manageable discretion.
  

• Special portfolio: Personally, manages special portfolio of unique and complicated accounts that requiremore experienced debt management like deceased accounts, skip accounts, legal action. Supervisorreview accounts (as referred by external agents), abandoned cases (if any), VIP accounts, repossessedvehicles and restructured accounts applicable within the institution.
  

• Team Supervision: Takes full responsibility for performance management of all direct reports, focusing onall aspects of sound people management e.g. Recruitment, Development, Performance Management,Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring andEmployee engagement etc.