Recovery officers - Eastern Region

Recovery Officer

Job Purpose.

The role of a Recovery Officer (RO) is constantly follow-up clients/ debtors to make payments prior to re-possession proceedings commencing.

The RO also advises clients/ debtors on payment arrangements, handles inquiries, and provides administrative assistance (reports) to the team after the re-possession/ recovery of an asset (bike) has been done.

Key Specific Duties include:

• Monitoring and controlling of assigned Asset Finance Portfolio using company software.
• In cooperation with other members of Asset Finance Recovery, identifying overdue clients who have failed to comply with the contractual payment schedule, and where the telephone follow-up is deemed not effective.
• In cooperation with other members of Asset Finance Recovery, prioritizing the collection assignment in accordance with Watu Credit collection policy.
• Proposing the best client handling and debt collection strategy to the Recovery Team and the Head Of Asset Finance Recovery.
• Using GPS tracking technology, identifying the location of the collateral and approaching the client at the field.
• While in the field, Identifying and applying the most effective communication tactics persuading the client to close his overdue and return to payment compliance.
• Repossessing collateral once all previous communicational attempts have failed.
• Maintaining records and providing daily feedback on the outcome of assignments and number of collections to the Head of Asset Recovery.
• Providing training and sharing knowledge with new employees/ interns/Trainees employed by the company.
• Any other duty may be assigned by the management.

How to apply.

Click on the 'Apply Here' section to be redirected to the application portal.