Job Summary

This position offers customer service and administrative responsibilities in an exciting, fast paced environment. The Front Desk Receptionist greets visitors, answers the telephone, responds to both routine and emergency inquiries and performs various clerical duties.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

1.   Acts as the first point of contact for customers by greeting, welcoming, and directing them appropriately.


2.   Answer, screen and forward any incoming direct phone calls in a polite and friendly manner.


3.   Maintain security by following procedures and controlling access (monitor entry and exit logbook)


4.  Guide any walk ins by providing basic information and answering any questions the visitors may have.


5.  Keep detailed and accurate records of visitor requests and of calls received on a daily as and when required to.


6.  Maintain the general office filing system to ensure that all documents are accurately and effectively filed.


7.  Schedule and set up boardroom booking by working with heads of department to ensure that the boardroom/ meeting room is scheduled appropriately to avoid mismatch of meetings.


8.  Maintain reception area and all common areas in a clean and tidy manner at all times.

 

9.  Ensure delivery of outgoing mails and courier is done with in the expected standards of operation.


10. Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety.


11.Take inventory of office supplies such as stationary, toiletries, basic kitchen requirements and restock as required.



Desired Skills and Attributes

 

Bachelor’s degree in Business Administration, Social Science, Security, or any relevant field

Minimum 2 years’ experience in Customer Care related function.

Superior phone and customer service skills/etiquette

Ability to pay attention to detail

Keen on following processes and procedures

Computer skills MS Word and Excel

Excellent organizational, verbal, and interpersonal skills.

Ability to meet deadlines.


Application guidelines:

Qualified candidates are invited to submit Cover Letter, CV, earliest start date, salary expectation and which local languages you are fluent with to our email recruitment.ug@watuafrica.com


Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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