Job Summary

The Debt Recovery officer will be responsible for enforcing complete repayment of all non-performing loans and design strategies to prevent/reduce delinquency.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements


LOCATION : Soroti, Lira, Kamwokya, Kabalagala & Entebbe branch)



Eleglance Finance is a privately owned microfinance institution dedicated to delivering benefits of financial services tailored to individuals, groups, and SMEs that find it challenging to access services from mainstream banks. Our investment goes beyond providing capital but creating innovative solutions tailored towards the financial needs of growing private equity. We opened doors in May 2012 and have since then expanded to 5 branches (Entebbe, Soroti, Lira, Kabalagala, and Kamwokya) with our headquarters in Entebbe.


The Debt Recovery officer will be responsible for enforcing complete repayment of all non-performing loans and design strategies to prevent/reduce delinquency.


  • Enforce complete repayment from all Eleglance clients in arrears using acceptable recovery methods. 
  • Give full support to the credit department as regards debt recovery.
  • Alert Eleglance management on high-risk clients and propose the way forward on recovery of the loan.
  • Daily tracking of delinquent clients in collection categories defined by the recovery supervisor and credit manual. 
  • Lift cases needing legal actions to the Credit Supervisor/Head of Credit 
  • Follow up cases at the court with the guidance of the Recovery Supervisor. 
  • Make follow up on settlement of claims of deceased clients 
  • Spearhead the recovery of written-off loans with the help of Branch Managers. 
  • Review arrears cases to identify root causes and recommend proper loan assessment to the Credit department 
  • Prepare monthly reports of collections and other Non-Performing Loans.
  • Recommend other collection strategies in line with Eleglance finance recovery procedures.
  • Work with other recovery officers to ensure that collections take place safely.



  • The ideal candidate must hold a Bachelor’s degree in business administration, commerce, or any business-related course from a reputable university.
  • Qualifications in Credit Management/Debt Collection
  • Additional Knowledge in banking or credit is an added advantage.



  • At least 2 years of experience in credit/banking operations, with exposure to credit or lending and debt collection functions.
  • Must be able and willing to ride a motorcycle and should possess a valid riding permit or be willing to learn within the first month when appointed.
  • Should be fluent in the commonly used local languages and ready to work in any of our branches.
  • Should not be more than 30 years
  • Excellent communication and negotiation skills.
  • Knowledge of Microsoft Excel for data entry and analysis is essential and mandatory.


  • Ability to plan, organize and prioritize work.
  • Self-driven and result-oriented
  • Demonstrate the highest level of ethical behavior.
  • Remain flexible in order to adapt to changes in the work environment.
  • Maintain confidentiality of sensitive information.
  • Possess a work ethic that includes neatness, punctuality, attention to detail, and accuracy.
  • Basic computer skills, including e-mail, word processing, and spreadsheets.
  • Excellent interpersonal skills to facilitate interaction with the clients and other staff.
  • Maturity, honesty, integrity, and a strong sense of ethics
  • Demonstrated ability to remain calm in stressful situations.
  • Patience and understanding
  • To be persuasive, persistent, and firm

All suitably, qualified and interested candidates are encouraged to send their Application letters, Curriculum Vitae and academic documents include 3 work-related references (saved in one document) in either Word or PDF format through Brightermonday Portal by Clicking on 'Apply Now ' section 10th December 2021.

Please note that recruitment is ongoing as the applications come in. 

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