Quality Assurance Officer

Gross Salary: Ugx. 500,000

AKSO GROUPS UGANDA LIMITED on behalf of its valued client wishes to recruit a self-driven and competent candidate for the post below 

Banking Operations Quality Assurance Officer 

Purpose of the Job: 

This job aims to validate all opened accounts and transactions, ensuring that set standards, procedures, and policies are adhered to as per the statutory requirements by actively implementing day-to-day control functions. 

Key Accountabilities: 

Customer Account Management 

• Ensure that credit collection meets KYC requirements in terms of the Account  Opening Checklist for all new accounts, 

• Verify correctness of information captured on the system, 

• Perform Risk Assessments and Initial Customer Take on Screening in terms of debt  collection instructions using approved assessment tools, 

• Responsible for the QA assessment tests, 

• Verify correctness of amendments as per customer requests and instructions in terms  of the borrowing procedures and checklist, 

• Provide reports related to creating New Accounts, Customer information verification, and Amendments to Customer details. 

• Ad Hoc spot checks on collections and customer transactions and verification against customer instructions. 

Records Management 

• Ensure the safekeeping and appropriate storage of customer account  documentation and transactions, 

• Ensure that all Customer information is stored in terms of the Records Management  policy, 

• Manage and record the retrieval of customer documents from Central Storage,

• Initiate document destruction in terms of the Records Management Policy &  Procedures. 

Access Channel Request 

• Verify Customer Data correctness on Core Collections System, 

• Amend customer data if required to ensure accuracy of information.

• Action periodic reports 

Customer Experience 

• Maintaining set/agreed upon Turnaround time targets, 

• Maintaining customer confidentiality,

• Supervise, monitor, and resolve customer queries and complaints within the collections  department in the stipulated time frame, 

• Execute tasks as assigned by the line manager. 

Knowledge and Experience Required of Job Holder: 

• At least 1-year Banking, Quality Assurance, or Administration experience.

• Bachelor's degree in Business Administration, Accounting, or banking will be an added advantage. 

• Advanced Microsoft Excel Skills. 

• Accuracy and attention to detail. 

• Work delivery according to deadlines. 

• Integrity and honesty. 

How to apply.

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section

Deadline: 13th, May 2022