About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client Microhaem Scientifics (MHS), we are looking for a competent , skilled, and experience Customer Relationship Manager to work in Uganda.
We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
DUTIES AND RESPONSIBILITIESBuilding and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs. Knowing your competition and strategizing accordingly .
Qualifications & ExperienceA bachelorâs degree in administration or a related field. A minimum of 4 yearsâ experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. Superior product knowledge. A team player with leadership skills. Maintain a positive Maintain a positive attitude focused on customer satisfaction..
How to apply:
All candidates who meet the criteria outlined as above should submit their applications under the job vacancy â QSSU-MHS-CRM-CUSTOMER RELATIONSHIP MANAGER (MEDICAL DEVICES MANUFACTURING) â
The deadline for applications is not later than 05:00 pm, Wednesday, 8th November, 2023.
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL-OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
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