The Tour Operations Manager will oversee all tour and office operations for our tour agency. The role will be lead customer service and supervise business development initiatives.
Provide exceptional customer service for all tours and business operations from the point of arrival to the point of departure and beyond.
Communicate daily with prospective customers, guests, and partnering hotels via phone and email
Solve any post-tour issues with guests, partnering establishments, tour guides, etc.Office & Tour Operations [40%]
Lead and act as a lead backup tour guide
Remotely manage a team of 4+ tour guides via phone, email, and in-person
- Recruit, interview, hire, and train new tour guides
- Run monthly staff meetings
- Plan quarterly employee wellness events
Maintain office operations and procedures
- Payroll, Tour Supplies, Vendor & Partner Relations, scheduling etc.
Manage tour calendar including booking private tours
Coordinate with partnering hotel and camp destinations about upcoming tours and guest numbers
Help improve guest experience on existing tours with exciting games, quizzes etc
Potential Growth Opportunities
Our goal is to hire someone who will eventually take on more responsibilities and have a growing role in the company. Additional duties may include:
Assist and coordinate existing marketing efforts
- Distribute online and physical marketing promotion (flyers, etc.)
- Research and implement new marketing campaigns to increase guest bookings
Manage website and social media platforms
Create new office systems and workflow organization processes
Our ideal candidate will have experience in guest relations, tour and travel operations, risk assessment and management, project management ( knowledge in the use of microsoft projects, microsoft teams and other project management tools will be of an added advantage.
To express interest in this role, send your CV to email@example.com and copy in firstname.lastname@example.org