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Operations Director for a Consulting Firm

Job Summary

• Operations Manager will plan, direct, implement and coordinate the operations of the company.

  • Minimum Qualification: Masters
  • Experience Level: Executive level
  • Experience Length: 10 years

Job Description

·       Manage overall operations of the institution for the effective mobilization and management of Human resources, Finances, Marketing, Promotions, Customer Support and ensure that all operations are organized in a correct, timely and cost effective way in alignment with the overall strategies of the firm.

·       Enhance and improve the operational procedures, systems and principles in the areas of information flow and management, business processes and best practices to ensure organizational success.

·       Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

·       Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; quality and customer-service standards; resolve problems;

·       Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

·       Work closely with MD for the implementation of policies, procedures and systems and to follow through with implementation in achieving organizational strategic and operational objectives.

·       Search and prepare proposals from International, local and Multilateral Institutions.

·       Manage projects of Waayeel and those of Waayeel Cleints.

·       Prepare and organize training and capacity development projects.

·       Perform other consulting services including but not limited to Auditing, Business Plan Preparations, Budgets, ODB, etc.

KPIs:

1.     Revenue Growth – Actual Vs Target

2.     DIFOT – Delivery in Full on Time

3.     Project Management Schedule Variance – Actual Vs Target

4.     Customer Satisfaction Score  

5.     Staff / Resource Utilization rate

6.     Number of Successful Project Proposals.   

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