Job Summary
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.
- Minimum Qualification : Bachelors
Job Description/Requirements
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
- To handle all telephonic, email and fax queries relating to merchant statements (e.g., paid or unpaid invoices / debtor age analysis), merchant remittances and general merchant enquiries (e.g., updates merchant banking details, etc.) for payments received.
- To check, verify and capture payment instructions received from the different business operations teams (e.g. TMU, Loans Admin, Agency) into the Payments systems.
- Liaise with relevant stakeholders to gather missing information and / supporting documentation to ensure the completeness and accuracy of payments instruction.
- Conduct a root cause analysis for simple queries and failed payments, working closely with relevant stakeholders to amend and resolve the payment accordingly.
- Develop an understanding of market trends and developments to provide input into the optimization and sustainability of processes, procedures and systems.
Qualifications
- University degree: Business management, BCOM, Information technology
- 1-2 years' previous experience in a data capturing / processing environment
Additional Information
Behavioral Competencies:
- Checking Details
- Examining Information
- Following Procedures
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Team Working
- Upholding Standards
Technical Competencies:
- Active Listening
- Query Resolution
- Risk Identification
- Risk Reporting
- Verbal Communication
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