Officer Alternative Dispute Resolution

To plan and complete Alternative Dispute Resolution appeals by ensuring adherence to the ADR regulations and applicable tax laws to deter revenue loss

 

Requirements

Essential Qualifications 

• Bachelor’s degree in Law, Economics, Statistics, Accounting, Business Administration or any other relevant Bachelor’s degree from a recognized academic institution
  
• At least two (02) years of experience in negotiations, mediation, tax advisory, and contract management.
  
• An impeccable record of integrity.
  

Desirable Qualifications 

• Professional qualifications in any of the areas of Taxation, Accounting, Law, Information Systems Audit.
  
• Training in any of the areas of Customer care, Data Analysis, Audit, Fraud Examination, Business Analysis, or Project Management.
  

Knowledge 

• Knowledge of all Domestic Tax Laws (Tax Procedures Code) and ability to comprehend and interpret them.
  
• Good understanding of Customs Laws and Procedures.
  

Implementation of the operational plans to improve all aspects of ADR appeals

• Validate taxpayer declarations
  
• Receive ADR Appeal application and ensure reviews are undertaken in accordance with the applicable laws and regulations
  
• Complete cases with in the Set targets based on the departmental expectation
  
• Dissect targets from the annual departmental work plan into semi-annual, monthly and weekly segments to facilitate monitoring.
  
• Prepare weekly and monthly station reports before forwarding to the Supervisor ADR for further management
  
• Participate in the development of work plans to achieve the Division targets
  

Implementation of the ADR Initiatives to facilitate Revenue Collection

• Ensure revenue performance against targets and recommended remedies to increase revenue collection
  
• Update and maintain the Risk register & Taxpayers change in appeal behavior
  
• Implement a mechanism for follow-up on the ADR arrears codes with the respective Departments
  

Adherence to policies and regulations in order to ensure appropriate compliance

• Maintain the integrity of the Appeals register
  
• Ensure the appeals are handled within the law and that the ADR regulations are adhered to
  
• Prepare weekly reports on performance to ensure that timelines are met based on regulations and departmental guidelines
  
• Maintain reports of completed appeals and follow up on the status of revenue collections and action points agreed upon
  
• Attend and respond to tax payer grievances in a timely manner
  
• Ensure that control mechanisms exist and are effectively functioning as per stipulated regulations.
  

To perform roles as provided for in the departmental plan in order to provide a satisfactory client service and timely execution of the ADR appeals

• Review the Taxpayer appeals in line with the ADR guidelines with in the standard level agreement.
  
• Identify operational and departmental risks to the attainment of the revenue target or any other strategic objectives of the department
  
• Prepare periodical reports as required under department guidelines
  
• Support business process and system improvements
  
• Provide client support to promote voluntary tax compliance including taxpayer education
  

Establish policy amendments and complete performance agreements and appraisals

• Review policy needs and generate policy proposals to enhance voluntary taxpayer compliance
  
• Complete a Business Unit Work plan and prepare performance agreements and appraisals
  
• Manage stakeholder relations to improve voluntary compliance among stakeholders
  
• Undertake stakeholder engagements and perform follow-up engagements to obtain information on areas of improvement
  
• Foster partnerships with clients (Other Departments) to ensure a smooth flow of ADR appeal reviews and payment monitoring.