Loyalty and Payment Solutions Manager

RequirementsJob Purpose: Manage the end-to-end implementation of fit for purpose Loyalty programs to strengthen Vivo Energy market position Ensure that the right resources, process and infrastructure strategy is implemented to support the loyalty schemes To develop appropriate capability within the local teams on Loyalty Monitor performance level across all activities within the category and support Operating Units to address any gap v/s agreed targets Principal Accountabilities: Customer Loyalty Program: Responsible for the implementation of a competitively advantaged, affordable and exciting Loyalty scheme in the agreed scope with the operating unit Identify all the internal and external resources whether financial or human resources required completing the project successfully. Develop business case for a Customer Loyalty Program Lead the IP approval Lead the procurement process for selecting the best loyalty solution and offer for Vivo Energy lead the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts Lead the teams to select and deploy the most appropriate loyalty program and system. Prioritize Business requirements and associated solutions for delivery. Tracks Business deliverables to successful completion. Provide Coaching and Guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently. Translate the solution into positive, meaningful Business benefits for the OUs to understand. Ensure the necessary technology and infrastructure is available to drive the development/promotion of various types of loyalty programs Ensuring the delivery of new services from the project is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements Evaluate the progress of project on regular basis. Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team. Ensures the Business lessons learned are taken forward and addressed/improved for each OU implementation. Reports weekly to the Loyalty project Committee. Reports monthly to the Loyalty Steering project Committee. Monitor changes to the plan to identify any impact on the needs of the business and overall timelines Lead deployment and change management and training activities for Vivo Energy Job Knowledge, Skills & Experiences: • Must have good understanding of the Oil Downstream Retail & Commercial business. • Good communications and cultural awareness • Good understanding of the electronic payment business & regular innovations in this area • Ability to manage & lead teams and performance in a virtual context, without executive authority • High influencing & negotiating skills • Strong analytical skills • Contract Management Skills • Entrepreneurial mindset • Highly results orientated • Highly self-motivated and able to effectively manage many competing priorities • Ability to drive operational excellence throughout all activitiesClosing date: 13 April 2023