1 month ago

Job Summary

The position will be based in Kampala and reports directly to the MIS Officer

  • Minimum Qualification:Bachelor
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

The position will be based in Kampala and reports directly to the MIS Officer


Your responsibilities

  • Install and configure software and computer systems and other peripheral hardware including printers, projectors, scanners.
  • Evaluating the needs of the company and choosing the most suitable software, hardware and other IT requirements such networks, printer.
  • Ensure the smooth functioning of all IT infrastructure such as Servers and network connections.
  • Troubleshoot hardware, software and network problems, diagnosing and solving identified faults, undertaking and or coordinating repairs and replacement of Equipment as may be necessary.
  • Ensure Security of IT end user computing devices. 
  • Participate in the procurement of IT related equipment and services.
  • Provide audio/visual support through the helpline or other related channels. Liaise with external IT support suppliers and providers to resolve technical issues as required. 
  • Provide innovative, workable solutions to a wide range of technical and user problems in line with interdepartmental Service Level Agreements.
  • Respond in a timely manner to service issues and requests ensuring assigned tickets are closed on time. 
  • Train and equip users with skills on the usage of emerging technologies.


Your profile

  • Applicant must hold a BSc. In Computer Science/Information Technology/Software Engineering or any other IT related course from a recognized institution.
  • One to two years of experience in an IT related role.
  • Ability to troubleshoot the common network problems.
  • Knowledge of the different hardware and Software/ Applications used on the network.
  • Understanding of the different system configurations.
  • Abilty to solve common computer user problems.
  • The ability to think logically and work as a team.
  • Knowledge of policies and procedures.
  • Strong customer care & problem-solving skills.
  • Attention to details.
  • Ability to transfer knowledge is higly desired.
  • Backup technologies.
  • Cybersecurity awareness.
  • Knowledge about camera management.
  • Proficiency use of MS Office Suite.
  • Working knowledge and expertise with a variety of end user software, hardware and applications.
  • IT Service Management.
  • Good troubleshooting skills.
  • Good understanding of IT service management practices and tools based on ITIL.
  • Our staff appreciates
  • Medical Insurance for permanent staff 
  • Subsidized lunch
  • Individual vocational training options
  • Joining a friendly and supportive team.


How to Apply:

All candidates should send their updated CVs and application letters through Brightermonday Portal by Clicking on the 'Apply Now ' section


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