IT Business Applications Officer at Housing Finance Bank

Job Description Department: Information TechnologyReports To: Manager ApplicationsGrade: HFB 5CDirect Reports: Direct – None; Indirect – None Interacts/interfaces with:Internal – All staff (key users), IT TeamExternal – Customers, VendorsJob PurposeTo support all the banking business systems and ensure that business cycles are performed in accordance with policies and operating procedures of the Bank. Key Result Areas• Management of Core business systems eg Core Banking systems, Treasury System, e-channels Switch and associated plug in systems.• Management of Disaster recovery and business continuity of services under the function.• Testing, installing, managing and upgrading services under the function.• Ensuring that service requests and problems under the function are addressed timely in line with the SLA• Developing, documenting and improving the various processes and procedures for the systems under the function.• Daily, Weekly and Monthly reporting on systems under management• Drive system monitoring, reporting and analytics for improved uptime.• Performing EOD/OEM/EOY activities in line with operating procedures• Manage customer facing e-channel systems including:o ATM system and ATM endpoints, Mobile Banking, Agent banking, Messaging Platform, Checkpoint,Swift, Payment Platforms (URA, utilities, School pay etc), Acquiring, E-channels switch and Internet Banking• Manage the interfaces between e-channel systems and Core Banking system.• Monitoring, Diagnosing, reporting and fixing system errors.• Work with system vendors in issue resolution and support• Collaborate core system enhancements to meet business needs.• Write code and scripts for applications, as well as installing, maintaining, and testing applications.• Provide user technical support.• Generate ideas for banking solutions that meet customer needs.Financial ResponsibilityOptimise costs of the Bank through improving processes byAutomation of servicesPerson SpecificationsEducation & Training• Bachelor’s degree in engineering, Computer Science, IT or related field.• Certification in Oracle Database, SQL or Server Administration will be an added advantageSkills & Experience• At least One (1) year experience in supporting Core Banking systems especially Flexicube, Finnacle or any other market known Core Banking system.• Familiarity with programming environments.• Knowledge of service management platforms for call logging, actioning and retrieval.• Experience in Database and application scripting• Experience in application development.• At least one year experience in E-channels switch support and management.• Ability to work for long hours.• Experience in managing IT projects.• Troubleshooting skills• Excellent in coding and programming skills• Stellar interpersonal skills• Team player.Business Behaviours• Excellence• Integrity• Respect• Customer Centricity• Agility Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees not later than Monday, 5th June 2023 by 5:00pm to:Chief Human Resources Officer Housing Finance Bank Investment House 4 Wampewo Avenue, KololoPlease take note that all applications should be sent by email to .Do Not Hand Deliver Your Application.Please note that ONLY shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification.Guidelines for submitting Documents1. Ensure that all your documents are scanned and submitted in 1 single batch using the following order:• Application letter• Curriculum Vitae (CV)• Academic Documents and Certificates• The maximum document size is 10 MB• Please indicate the name of the position you are applying for in the subject.Housing Finance Bank is regulated by Bank of Uganda. Customer deposits are protected by the Deposits Protection Fund up to UGX 10 million, Terms and Conditions apply.