IT Assistant

Job Title: IT ASSISTANT

Job Purpose 

To support and maintain in-house computer systems, desktops, and peripherals. Perform desktop support,  troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally  diverse environment

Key Responsibilities 

a) Work with end users to identify and deliver required PC service levels 

b) Liaise with, and provide training and support to, end users and staff on computer operation and other issues.

c) Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.  

d) Where required, install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products.  

e) Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. 

f) Receive and respond to incoming calls and/or e-mails regarding PC and/or hardware problems.

g) Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.  

h) Monitor and test PC performance and provide PC performance statistics and reports. 

i) If necessary, liaise with third-party support and PC equipment vendors. 

Dimensions

Financial Impact (Financial measures consist of revenues, profits, budgets, or salaries/wage bills. Actual responsibility is recognized when a role is required to: control or manage the financial measure; influence or provide input into the process of determining the financial measure, negotiate the amounts of the financial measures, and authorize or approve final figures of the financial measure. The job should bear final accountability for any of the four responsibilities. Please indicate in value, the financial responsibility and whether direct or indirect  the job is responsible for.)

Educational Requirements: 

Related Job Experience/Qualifications: (

At least 2 years experience in a similar role in a busy commercial environment with multiple units

Technical skills: ((E.g. computer literacy, budgeting, knowledge of relevant legislation, knowledge of professional standards, working knowledge of statistical or qualitative software packages, etc. Please indicate as  applicable to the role)

Familiarity with various operating systems and platforms 

Ability to troubleshoot common hardware/software issues

Behavioral skills (E.g. leadership skills, communication skills, interpersonal skills, organizational skills, ability  to work under pressure, negotiation skills, team building, problem-solving, conflict management, supervisory):

Ability to work under pressure 

Good interpersonal skills 

Attention to detail and proactivity 

Ability to follow instructions and work autonomously

Work environment: What is the nature of your environment (exposure to heat, cold, noise, fumes, etc.)? Does the job require frequent travel? If so describe the nature and frequency of travel.

Multiunit 

Fast-paced 

Frequent travel to restaurants 

A large number of end users with limited computer literacy 

Required to be ‘on call’ during weekends, evenings, and on holidays

How to apply:

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Here' section