2 months ago

Job Summary

Pitch iPos value proposition to new clients

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Reports to: Head of Innovations

Kenya: Kisumu, Kisii, Kericho, Nyeri, Embu, Makueni

Uganda: Lira - Lango, Gulu - Acholi, Soroti - Ateso.


PRIMARY RESPONSIBILITIES:

  • Profile and generates leads for iPos clients in the country
  • Pitch iPos value proposition to new clients
  • Ensure accurate clients profiling and minimize customer attrition
  • Work closely with Partners and stakeholders in the value chain to generate correct customer pipelines and profiling
  • Ensure smooth and effective handover of newly recruited customers. Collaborate with the team to ensure continuous client follow up and user maintenance'
  • Ensure successful platform installation and system setup of the system at client premise, follow up training activities
  • Ensure impeccable customer management, timely visits, and customer account maintenance after training
  • Actively work towards ensuring high customer retention rate
  • Actively respond and handles all technical challenges
  • Build and maintain sustainable relationships and trust with retailers through the opening and maintaining interactive communication, and forward customers’ requests to the dedicated departments.
  • Identify and assess retailers' needs to achieve satisfaction. Support in handling complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions.
  • Coordinate and actively collaborate with all iProcure departments which are directly involved in the success of the project
  • Ensure efficient and meaningful reporting


ADDITIONAL RESPONSIBILITIES:

Liaise with Innovation Department and other iProcure staff to implement new initiatives, align with business practices and ensure continuous improvement;

Protects the organization's value by keeping information confidential

Perform other related duties as required.


SKILLS:

  • Diploma certificate or equivalent; Bachelor’s degree in communication or Information Technology and related field preferred
  • Demonstrated and proven customer service results
  • Basic computer skills and experience with tracking and recording customer information, filing documents or updating customer profiles/accounts
  • Focused on customer service, excellent verbal communication skills
  • Excellent customer care and focus; ability to assess customers’ needs, gain trust and provide the correct answers, path, troubleshooting, or method for a positive customer experience
  • Communicate effectively in conveying the right message to the client, be persuasive and able to adjust to fit the audience, and ask the right questions to accurately analyze the situation
  • Respond effectively to the requests and positions of the others
  • Works cooperatively with others across the organization to achieve shared objectives
  • Ability to evaluate pros and cons, risk and opportunities and communicate about it to supervisor
  • Ability to gain and build a solid relationship towards ensuring customer trust, ability to introduce always new ways of building value for customer retention
  • multitask, prioritize, and manage time efficiently


WORKING CONDITIONS

  • Working conditions are specific to the field on a daily basis. Occasional traveling to the headquarter is required; may require occasional weekend work. 
  • Presence during a regional meeting with other department teams is required.


How to apply.

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section



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