Information Technology Support Engineer-mbarara at Streamline Health Tech

Job Description About the job Health Tech Company Ltd is a fast-growing health tech company that works to ensure that people at the bottom of the pyramid access quality and affordable healthcare. Through our products; HMIS and Ubuntu, we are changing the way caregivers provide healthcare. We believe that data saves lives and we leverage data to save lives.Roles:• Offer IT support to clients• Train users• Work closely with other hardware engineers at Streamline Health Tech Co. LTD. to install, set up, test, and provide technical support to ensure is working well in the respective health facilities.• Conduct a demo of how works to potential clients whenever you are called upon.• Act as the primary point of contact for clients.• Maintain a positive attitude to customers in the field and offer a strong customer focus• Document technical issues faced in the field and publish them on the Streamline Health Tech Ltd blog• Offer offsite support to clients through proper management of the ticketing system with clients• Identify potential areas of interest to clients and advise accordingly on how to meet their needs.• Advise clients on the required IT hardware infrastructure needs and work with the iStreams IT hardware shop if possible to supply those requirements.• Bill clients and write invoices on behalf of Streamline Health Tech Co. Ltd for the work done in the field• Build very good customer- Streamline Health Tech https://www.linkedin.com/redir/general-malware-page?url=Co.Ltd relationsRequirements:• Bachelors in IT, Computer Science, or the equivalent• Reasonable experience as an IT field engineer• Excellent communication skills• Technology savvy with a clear understanding of how information systems operate• We have 2 core values: Exceptional customer support and continuous innovation. These are values that each of our staff must commit to.Onboarding:• You will undergo 2 weeks of intense training at our offices in Kampala or Mbarara to master the EMR, our sales processes, and our implementation and support process.• You will then be certified upon completing the necessary tests• The key is to achieve set targets on time.• We accept applications on a rolling basis and provide feedback to each candidate when applications have been reviewedStart date: 27th April 2023