Hotel Reception Supervisor

• Support, train, and supervise front office staff like Receptionists
• Ensure that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handle customer complaints and special requests.
• Schedule staff shifts and manage other front office tasks.
• Maintain an orderly appearance throughout the reception area.
• Monitor stock and order office supplies, including stationery and information leaflets.
• Prepare monthly management reports on customer feedback, bookings, and cancellations.
• Manage the front office budget.
• Update files and records.
• Enforce all cash-handling, checking, and credit procedures.

Requirements

• A bachelor's degree in hospitality, administration or a related discipline
• Client services or management experience in the hospitality industry, preferably a hotel, is a strong advantage
• Great interpersonal and communication skills.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• A professional appearance
• Confidence and excellent communication skills

How to apply: 

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Here' section

Candidates with experience in the hotel front office are strongly encouraged to apply