Hospital Manager Role

Job Details

Job Grade Level

Senior Management

Employee Category

Senior Management

Department

Administrative

Sub-Department

Administrative

Clinical/Non clinical

Non-Clinical

Patient Facing (Y/N)

No

Direct Reports

(Y/N)

Yes

Direct Report Job Grade

Professional

Reporting Relationships

Reporting to (Functional)

Uganda General Manager

Reporting to

(Administrative)

Uganda General Manager

Main Duties/Responsibilities

1. Operational Management

· Ensure smooth functioning of hospital departments (clinical and non-clinical).

· Implement company policies in the hospital, including SOPS and all protocols.

· Monitor and optimize resource utilization (staff, equipment, supplies).

· Oversee patient care services to ensure high-quality standards.

2. Financial Management

· Prepare and manage hospital budgets, financial reports, and cost-control measures.

· Monitor revenue cycles, billing, and reimbursement processes.

· Identify opportunities for cost reduction and revenue enhancement.

· Ensure compliance with financial controls, ensuring effective and full billing of all hospital patients for both cash and credit categories.

· Ensure cost of sales is efficiently controlled and managed as per set ratios.

· Timely and Accurate stock-taking process at every month's end.

· Accurate documentation of drug consumption and other monitoring tools.

3. Human Resource Management

· Recruit, train, and supervise administrative and medical staff.

· Foster a positive work environment and resolve staff conflicts.

· Conduct performance evaluations and implement staff development programs.

· Ensure compliance with labor laws and hospital HR policies.

4. Compliance & Quality Assurance

· Ensure adherence to all company safety SOPS and guidelines including regulatory compliance.

· Implement quality improvement initiatives and standards set out by the company.
· Monitor infection control, patient safety, and risk management protocols to be reported on a monthly basis.

5. Strategic Planning & Business Growth

· Develop long-term strategies for hospital growth and service expansion.

· Collaborate with doctors, department heads, and stakeholders for operational efficiency.

· Represent the hospital in meetings, conferences, and public relations activities.

· Implement Marketing & business growth plans i.e., activation, client mapping, and conversion into actual patients, growth of direct invoicing clients attached to the facility.

· Actualization of business products into sales - i.e, School clinics, site clinics, cash products, wellness products, etc.

· Manage Monthly, quarterly, and yearly budgets for marketing activities.

· Ensure expansion of clinical hospital services.

6. Patient & Stakeholder Relations

· Proactively promote both internal and external client satisfaction by providing regular updates on systems, care pathways, training, and feedback.

· Address patient grievances and ensure high patient satisfaction levels.

· Maintain relationships with partners, insurers, and vendors.

· Promote community health programs and outreach initiatives.

Key Performance Indicators

· Patient satisfaction scores.

· Operational efficiency and cost management.

· Compliance with healthcare regulations.

· Staff retention and productivity.

· Patient satisfaction scores - % of feedback collection and set mechanisms for customer satisfaction.

· Achievement of Business performance indicators, including revenue growth and compliance to financial budget.

· Monitor and create expansion of new clinical specialties within the hospital.

· Timely writing and submission of reports (financial, HR, customer care and operational) as required (weekly or monthly).

· Management of teams staffing including schedules, shifts and rotas to achieve staff productivity and efficiency.

· Level of staff adherence to expected standards of work/ level of disciplinary incidents or misconduct.

· Timely submission and follow-up of invoices to clients and companies.

· Operations - oversee the overall smooth running of the facilities including the general look and feel.

· Human Resource - Achieve optimal effective utilization of resources within facilities to including resource sharing.

· Marketing and Business Development - At least 4 marketing activities per month and service expansion.

· Control of cost of sales in line with revenue and Effective and Timely stock taking.

· Culture, Process and Policies - Adhere to set policies and processes.

Key Relationships

Internal Contacts and purpose of interactions

· BU Leadership/Administration - Reports on hospital operations and performance metrics.

· Finance & Procurement Teams - Manages operational costs and resource efficiency.

· Clinical & Nursing Leadership - Supports patient care coordination and hospital workflows.

· Quality Assurance & Risk Teams - Ensures compliance with hospital regulations and service standards.

External Contacts and purpose of interactions

· Regulatory & Accreditation Bodies - Ensures hospital compliance and certification.

· Healthcare Suppliers & Vendors - Manages service contracts and procurement agreements.

· Corporate Clients & Insurance Providers - Collaborates on business growth and hospital partnerships.

· Public Health & Government Agencies - Engages in health policy development and sector reforms.

Requirements

Key Skills and Competencies

Qualifications

Formal education required for competence in the job

· Bachelor’s or Master’s in Medicine, Healthcare Administration, or related field.

·

Experience

· 5+ years in hospital management/healthcare administration.

·

Knowledge & Technical Competencies Registrations, Affiliations, Professional Certifications

· Expertise in hospital operations, patient flow optimization, and resource management.

· Strong leadership and decision-making abilities.

· Financial and operational acumen.

· Knowledge of healthcare and quality standards.

Behavioural Competencies

· Strong leadership and problem-solving skills.

· High attention to operational efficiency, compliance, and patient experience.

· Ability to optimize hospital workflows and resource utilization.

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